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  • Everything You Need To Know About Our 1 on 1 Live Chat Services

    If you have a business and are looking to boost your sales, then live chat software can be a great way to do that. However, not all live chat services are equal. There are many things that some businesses might need to learn about our unique live chat services. We pride ourselves on providing the best customer service possible while delivering a seamless experience for all our clients.

    Instead of looking for stuff like ‘go live chat’ or ‘live chat for small business’ online, our comprehensive, proactive live chat services increase sales conversions and improve customer engagement. It’s about our ability to provide a high-quality, fully managed, staffed live chat service.

    We have a team of dedicated live chat agents, QAs, and account managers who are always on call to provide you with the best possible experience. Our approach is proactive, which means we use our own proprietary technology to proactively monitor every single chat conversation that takes place on your website. 

    Our proactive approach improve customer experience

    We take this proactive approach because it enables us to respond in real-time as soon as a customer needs help—the only way for authentic engagement is by being present when things happen.

    The benefit of having 24/7 coverage from our dedicated team? You get peace of mind knowing that there will always be someone available for any questions or concerns your customers might have during their online shopping journey. We’re not just about improving customer service, either. A fully managed live chat service means that all of our live chat agents are trained according to industry best practices, so they know precisely how best to handle any situation from start to finish, including aftercare services if needed.

    We pride ourselves on how we do business, which is why our processes are transparent to our clients.

    You should have all the information your company needs before deciding whether to use live chat software. That’s why we’re open and honest about what we offer, so you can make an informed decision about whether or not it will work for your business needs.

    Our innovative approach means that we leverage our digital marketing background to offer innovative ways to engage your customers through direct business insights into their behaviour and traditional customer feedback forms like surveys and polls.

    We use our experience in digital marketing and new technology to come up with new and forward-thinking ways to get your customers involved by using direct business insights.

    We are a fully managed live chat service provider. We do not outsource our live chat agents or use subcontractors from third-party companies. This means that each of our live chat agents is a Greechat employee who has undergone extensive training to be prepared for any enquiry you may have about our services.

    With over ten years of experience in the digital marketing industry, we understand how important it is to provide outstanding customer service. Our team members are passionate about helping businesses grow through innovative technology solutions that drive sales and increase customer loyalty. Our unique approach allows us to provide clients with a high level of personalised attention while also allowing them to focus on their core business activities without having to take their website offline. At the same time, they respond to customers’ questions via live chat.

    The best live chat solutions do not have a setup fee or a contract for the first month if they know their product and service are adequate. We’re confident that once you see what our live chat software can do, you’ll be convinced it is suitable for your business, which means you can test the suitability of our software with no risk to your business. 

    At Greechat, we don’t just provide live chat software. Our live chat services are fully managed and dedicated to providing a unique 1 on 1 live chat experience and making you an ROI in the first month.

    We know that every business has its own goals, needs, and challenges; that’s why our team of experts is here for you. We will work with you to determine your needs by understanding your business’s uniqueness before creating a custom plan for success.

    Greechat is one of Australia’s leading live chat service provider

    Greechat has a team of experts dedicated to providing our clients with the best live chat experience. Every team member has undergone extensive training and is fully equipped to provide optimal service beyond expectations. We are passionate about what we do and always strive to deliver an excellent customer experience every time.

    When it comes to live chat for web services, we understand the importance of your business. That is why our live chat services are fully managed and dedicated to providing a unique 1 on 1 live chat experience. 

    Our mission is to help you succeed by providing you with an ROI in the first month of using our software and services. We pride ourselves on offering new and forward-thinking ways to engage your customers by leveraging direct business insights through our innovative technology.

    At Greechat, we want you to focus on things that matter, like growing your business, while we do our best to accommodate and develop your customer conversions online. 

    Learn more about how our live chat services work today.