• Industry Insights
  • How To Embed Live Chat On Website And 5 Reasons Why You Should

    One of the most vital pieces of tech in the customer service toolkit is the live chat program. The chat box has become commonplace on the web, and almost every business uses it as a way to handle questions and concerns from customers who are browsing their site.

    Customers expect to be able to go to a business’s website and start chatting from a website chat widget should they need to be in touch with a business. It’s a very convenient thing for the customer and for the business.

    Embed live chat on website pages

    To embed live chat into your website, you need to first decide which live chat software you want to use. There are many options available, including free and paid solutions. Once you have chosen a software, you’ll need to sign up for an account and create an account with the provider. Depending on the software, you may need to install a plugin, add a code snippet to your website, or use an API to integrate it into your web page.

    Once you have the software installed and configured, you’ll need to customise your live chat settings and set up the user interface. This will include things like the colours, fonts, and images that will appear on your chat window. You can also configure other features, such as automated messages and triggers, or even create custom buttons and forms. 

    When everything is set up and ready to go, you can start using your live chat services solution. You’ll be able to interact with your customers in real time, answer their questions, and provide support. Additionally, you can collect customer data and use it to improve your services, such as tracking customer behaviour and providing targeted promotions. 

    Beginning to embed live chat on website pages is a great way to engage with your customers and build relationships. With the right software and setup, you can easily embed live chat on your website and provide an effective customer service experience.

    Five reasons why your website should have live chat

    Chat widgets are easy to install and have great features, such as being able to sign people up for email lists, engaging with customers that are on your website, and more, so there’s no reason not to use them.

    1. Enhances customer service and experience

    By providing customers with instant access to customer service agents, live chat makes it easier to resolve customer queries quickly and efficiently. Live chat also allows customers to communicate in real time with customer service representatives and quickly get answers to their questions.

    1. Reduces support costs

    Live chat provides an immediate response to customer inquiries and eliminates the need for phone calls or emails. This can help save time and resources, as customers can get their questions answered in real time without waiting for a response from a company representative, while your representatives can work through customer concerns more efficiently.

    1. Helps discover common customer concerns

    Live chat is a customer service tool that allows customers to communicate directly with representatives in real time. It enables customers to get quick answers to their questions and provides companies with valuable feedback about customer concerns. 

    By engaging customers through live chat, companies can identify common customer issues and actively work to address them. With the data collected from live chat conversations, companies can gain insights into customer behaviour, preferences, and frustrations which allows companies to proactively address customer needs and provide better service.

    1. Improves the speed of problem resolution

    Live chat is a great way to improve the speed of problem resolution for customers. When you embed live chat on website pages, customers can get real-time help from customer service representatives without having to wait on hold or send emails back and forth. 

    Live chat allows customers to communicate directly with a customer service representative in a more efficient manner, without having to go through a series of steps to try and get their issue resolved.

    1. Increases sales

    Live chat has been proven to be an invaluable tool for increasing sales. Live chat allows customers to ask questions and get immediate answers, allowing them to make more informed decisions about their purchases. This helps to reduce the time it takes for customers to make a purchase. 

    Live chat for web also encourages customer engagement, as customers feel more connected to the company when they can get a response from a real person in real time.

     Live chat also provides customers with an opportunity to ask for discounts, deals, and special offers, which can help increase sales. Finally, when you integrate live chat into website, it can help to build trust and loyalty among customers, as they can easily connect with a customer service representative to get the help they need. All of these factors combined can lead to increased sales and higher customer satisfaction.

    Take advantage of the benefits of live chat by embedding it on your website

    Whether you’re a big business or a small website, live chat can be a great tool to use. Think of it like online customer support. It’s an instant way for visitors to your website to get in touch with you, whether they’re just looking for information or have an issue they need to be resolved.

    If you’re unsure of which live chat provider to trust with your business needs, we highly recommend Greechat to help you embed live chat on website pages.

    Greechat offers a wide range of features to help businesses maximise their customer support and a powerful yet easy-to-use chat solution that can be integrated with any website or mobile app. Their platform has advanced features like real-time monitoring and analytics, automated responses, and custom designs. 

    Additionally, Greechat’s customer service team is available 24/7 to assist customers with any issues they may have. With its extensive feature set, Greechat ensures that businesses are able to provide the best possible customer service experience.