Shopaholic Sally has been scrolling through your clothing site, adding items to her cart along the way. She finally clicks the “checkout” button, sta

What is “bounce rate”? Your website’s bounce rate refers to the percentage of visitors who land on your site and leave without interacting further

What’s the difference between having your live chat program managed by customer service providers vs. having it managed by digital marketing experts? This is

How much of your website traffic could you be converting to sales and enquiries? The average website conversion rate is less than 3%, what happened to the other

1. We’re industry leaders Greechat is one of the largest and most established providers of Live Chat services. We have a team of over 200 professional agents

So you’re thinking of implementing live chat for your business… Do you know the difference between proactive and reactive? What should you expect fr

We’ve all heard about how live chat can help your business generate leads and revenue. But do you know effective implementation of live chat can also save you

What do The Iconic, Medibank, Optus, and Western Union have in common? What could fashion eCommerce, health insurance, telecommunications, and financial service