Get 24/7 live support for your website from a team of fully managed sales specialists who proactively engage your visitors and maximise your conversion rates.
Providing live support to your website visitors has traditionally meant investing in serious internal resourcing. Our fully managed solution has revealed that that is not at all the case.
We increase your website revenue with minimal effort from your business.
We offer your business at least 8 dedicated sales agents working under two layers of managerial supervision to ensure quality control and optimisation with daily analysis of all chat transcripts. We operate independently, providing your business with the software, regular reports and insights into your website effectiveness and, in particular, after hours engagement with the 40% of traffic our figures show visit your website outside normal trading hours.
Our agents will proactively greet your customers as they land on your website, letting them know that a real person is available for interactive live support immediately driving your sales and moving your customers through your web content quickly and efficiently.
70% of queries fielded relate to information clearly available on your website
What does that mean? It reveals a massive customer blindspot.
Visitors to your page who cannot immediately find what they’re looking for, unless proactively engaged, may move on without a second thought. Approached by an agent, however, our experience has shown across multiple businesses and global brands like Regus, Experian and Miele, that they’re more likely to convert.
Within the first month after implementation of our live chat operation, your business can expect an ROI having expended typically an hour in initial setup and 30 minutes on average per month in maintenance.
We’ve found that approximately 5% of knowledge of your business is all our agents need to answer 80-90% of customer queries they receive.
For leads driven business our team capture after hours visitors who are less likely to leave their contact information on a static enquiry form they can’t guarantee is monitored.