Trying to manage customer service and engagement through multiple channels can be overwhelming. It’s challenging to keep up with all the different customer inquiries while providing consistent service across each channel.
Greechat provides customers with a fully managed live chat service staffed by experienced live chat agents ready to help customers in real time. Our software and live chat agents work together seamlessly to ensure that customers get the best possible experience whenever they reach out.
We don’t just provide innovative live chat solutions or well-trained live chat agents. We provide more sales conversions and better customer engagement.
We offer proactive live chat, which means that our agents will reach out to visitors who are not currently engaging with your website as they browse through it. This proactive approach allows us to engage with an audience who may be interested in purchasing from your company, potentially driving conversions and sales!
We also offer increased sales conversions by having 24/7 support available for your customers when they need it most. This helps improve customer engagement by being able to respond quickly and effectively and provides access for users of all ages (including those with disabilities). Plus, it also offers complete customisation options so that you can create a unique experience for each visitor, allowing users from around the globe.
Why are live chat services so important? Live chat software drives more sales and increases customer engagement, which is why it’s one of the best ways to market your business online. With a live chat system, you can provide customers with live support 24/7 — not just when they’re shopping on your site.
Visitors who buy from you are much more likely to return if they have a positive experience. A live chat service can increase repeat purchases and referrals by creating happy customers who will tell others about their positive experiences with your business or brand.
Chatbots are free and easy to install, but they’re no substitute
Chatbots are a great way to start a conversation with customers, but they need to come closer to replacing live chat agents. Here are three reasons why:
- Chatbots are not proactive. You’ll never know when or where your users need help, so you’ll always be on their heels when it comes time to assist.
- Chatbots can’t handle complex questions and problems. If a user has an issue that requires research into your website or product lines, a bot will struggle—and so will your customer service reputation.
- Chatbots don’t have the same human empathy. When someone needs help with an account or subscription issue, having the right person can make all the difference in their experience with your brand.
Instead of looking for the best free live chat apps or the best live chat companies on the internet and settling for automated or reactive chat responses, Look no further if you’re looking for a live chat app to help your business grow. GreeChat is one of the leading live chat software providers on the market. We take pride in our ability to provide businesses with a fully managed service that helps them grow their revenue and customer retention.
Live proactive chat software is a must. This means that when you’re on the go, you should be able to help your customers without having to do anything. It all comes down to setting up automation rules so that the app can address common queries automatically with pre-defined messages. You don’t have time for this nonsense! Refrain from settling for an app that leaves everything up to chance and could potentially leave you in a bad situation if things take an unexpected turn.
Choose the best free live chat where the service is fully managed by professionals and not just remotely operated by people like yourself who are still learning how everything works. A fully managed service means they’ll be available 24/7 (or close) so they can quickly respond whenever something happens and provide helpful suggestions based on their experience with similar issues in other businesses’ live chats over time. Plus, they’ll also keep track of any data related to customer behaviour during each session, so they know what needs improvement next time around – all while allowing your company complete access via its dashboard or API integrations as needed!
A good example is Greechat’s live chat solution. They have a team of live chat agents engaging with customers 24/7, and they even have supervisors who ensure the utmost quality in each chat interaction. We strive to provide the best possible service regardless of who our live chat agents engage with.
When you get to the point of needing a live chat, you’re probably looking for more than just an app. You want someone who can help you set up the right solution, troubleshoot when necessary and have it work seamlessly with your website. You want someone who will build on customer insights and digital marketing background to create a better client experience that leads to more sales.
If that sounds like what you’re looking for in a live chat provider, contact us today!
We hope our guide has helped you find the best free live chat app that will work for your business. Whether you choose ‘go live chat’ or some other customer service chat software, we wish you all the best in getting started!