Shopaholic Sally has been scrolling through your clothing site, adding items to her cart along the way. She finally clicks the

What is “bounce rate”? Your website’s bounce rate refers to the percentage of visitors who land on your site and leave

What’s the difference between having your live chat program managed by customer service providers vs. having it managed by digital

How much of your website traffic could you be converting to sales and enquiries? The average website conversion rate is less than 3%, what

1. We’re industry leaders Greechat is one of the largest and most established providers of Live Chat services. We have a team of over 200

So you’re thinking of implementing live chat for your business… Do you know the difference between proactive and reactive? What

We’ve all heard about how live chat can help your business generate leads and revenue. But do you know effective implementation of live

What do The Iconic, Medibank, Optus, and Western Union have in common? What could fashion eCommerce, health insurance, telecommunications,