5 Reasons Why Companies With Live Chat See Increases in Conversions

Live chat has become an integral part of customer service and customer experience, and those companies that are utilising it are seeing an increase in conversions. Live chat provides a direct connection between the customer and the business, allowing customers to get their questions answered quickly and accurately.

Companies that utilise the live chat system are seeing an increase in conversions for a variety of reasons, and they are able to provide more personalised customer service, respond to customer enquiries faster, and even increase sales by providing a more comprehensive customer experience.

In this article, we’ll explore the five main reasons why companies with live chat are seeing increases in conversions, as well as what you can do to take advantage of these benefits. So, if you’re looking to increase your conversion rate, read on to find out how live chat can help you reach your goals. 

Table of contents

What is live chat?

Live chat is a feature that allows customers to start a conversation with a representative of a business directly from the website. 

Whether they are interacting with a sales agent or a customer service agent, customers can receive immediate help with whatever questions they might have. The live chat feature has been around for years, but it was traditionally only used for presales activities related to lead generation and lead conversion. 

Today, however, more and more businesses are using live chat for customer service and customer experience activities. Live chat is becoming increasingly popular because it allows companies to provide faster and more personalised customer service. 

Customers can receive help from a real person as soon as they click ‘Chat’. Additionally, the top live chats allow customers to receive help immediately, which is essential in the current age of online shopping.

💡 KEY TAKEAWAY: Live chat is used by businesses to provide a faster and more personalized customer service experience.

Reasons why companies with live chat see increases in conversions

There are many reasons why companies with live chat support are seeing increases in conversions, including personalised customer service, improved response time, increased sales, and a more comprehensive customer experience. 

  1.  Personalised customer service

Customers are always looking for more personalised experiences, and live chat is a great way to provide this. Personalised customer service means that each customer receives the assistance they need. This means that each customer will receive the information and help that is most relevant to their individual needs.

  1.  Improved response time

One of the biggest reasons why companies with live chat are seeing increases in conversions is improved response time. When you are communicating with customers through email, it can take days for you to receive a response. 

With live chat, you can respond to customers immediately, which is crucial for customers who want answers to their questions quickly and also like to receive assistance as soon as possible. 

  1. Increased sales

Another reason why companies with live chat are seeing increases in conversions is increased sales. When you are able to provide customers with exactly what they need, you can increase the likelihood of them making a purchase.

For example, if a customer is looking at a certain product but they have a question about it, you can instantly provide them with the information they need to make a decision. 

  1. More streamlined customer experience

With live chat, customers get a more streamlined experience with a website. Customers want to be connected to businesses in real-time, and live chat is a great way to provide this type of experience.

Customers can receive answers to their questions and assistance with their problems immediately through live chat, and they can even get assistance from real people.

  1. Automation benefits

Automation is a crucial element of any successful business, and live chat offers a number of automation benefits. For example, live chat can be programmed to save information such as the name, email address, and subject line of the conversation. 

This allows agents to respond to customers faster without having to take down the information each time. Additionally, live chat can be programmed to send automatic emails like order tracking notifications or shipping updates. This means that the information will be delivered without any human intervention, saving time and energy.

💡 KEY TAKEAWAY: Live chat provides a more personalised, fast, and comprehensive customer experience, leading to increased sales and improved customer satisfaction.

What you can do to take advantage of live chat

If you want to take advantage of the benefits of live chat and see an increase in your conversion rate, there are several things you can do. 

First, make sure that your live chat is available around the clock. Customers want to be able to receive assistance whenever they need it, and live chat can provide this. Another important thing you can do is make sure that your live chat agents are trained to give helpful responses. 

Agents should know how to answer any questions and provide assistance with any problems that customers might have. You should also be sure that your live chat is connected to your CRM system so that agents can easily pull information from the customer’s account.

💡 KEY TAKEAWAY: To fully utilise the benefits of live chat, businesses should ensure their live chat is available 24/7, their agents are properly trained and equipped to handle customer enquiries and issues, and the chat is connected to the company’s CRM system for easy access to customer information.

Increase conversions with knowledgeable agents and an effective live chat system


Live chat is becoming an integral part of customer service and customer experience, thanks to the personalised customer service, improved response time, increased sales, and a more comprehensive customer experience that it brings.

When you use live chat, you can take advantage of these benefits and help your business see an increase in conversions. Maximise the benefits you can get from any live chat service provider you choose. 

The platform also offers many features, such as mobile-friendly integrations that help companies leverage the true power of live chat. All this means you can have a live chat agent working for your company in minutes without spending a lot of time or money.

💡 KEY TAKEAWAY: The live chat system should be easy to set up and use, with features such as mobile responsiveness.


We’re passionate about sharing why live chat leads to higher conversion rates.

At Greechat, we help businesses uncover more revenue by chasing unengaged visitors through a proactive sales team.