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  • Mastering Customer Engagement: The Power of Proactive Live Chat Services | Greechat

    Better Automated Live Chat: Why Proactive Live Chats Are The Best

    Finding a reliable live chat service that meets your needs can take time and effort. You need to find one that provides excellent customer service and is proactive in growing your business. You also need to ensure that the live chat agents are knowledgeable and able to handle customer inquiries quickly and efficiently.

    You may need something more than just an automated live chat service. You need a live chat service that delivers more sales and better customer engagement. A team of highly trained live chat agents and detailed analytics is something you may need to improve your business further. 

    In case you’re still not convinced, here are a few reasons why proactive live chats are essential for businesses:

    Table of contents

    It’s hard to find quality professional live chat services

    You want to offer your customers the best live chat experience possible, but finding a good service you can rely on takes time and effort. With so many options available and the constant threat of competitors in your industry, it is no wonder why most companies don’t have the time or resources to manage their live chat service.

    Instead of searching for an automated live chat or the ‘best live chat tool’ online, consider proactive live chats that deliver more sales. 

    💡KEY TAKEAWAY: A proactive live chat makes the online presence of your business appear more professional through dedicated customer service. 

    Be the first to speak and make a great impression.

    By being proactive with your customer service, you can increase sales conversions, improve customer engagement, and create a positive brand image.

    Proactive chat is key to online customer service because it allows you to get ahead of any issues or queries your customers may have before they become problems for them or your business. It can help ease stressed-out customers who are ready to give up on trying to find help when they’re having trouble with something that’s supposed to be simple, like checking out or using an app. 

    It’s also helpful if there’s some technical issue with the site itself–like maybe one page isn’t loading properly–which would otherwise result in frustrated users leaving without saying anything at all (or worse: giving negative feedback).

    💡KEY TAKEAWAY: The best live chat software is the one that allows you to be the first to talk and make a great impression.

    Get business insights from live chat sessions

    By now, you’re hopefully convinced of the importance of listening to customers. If you aren’t, consider this: the only way to improve your products and services is by listening to what people have to say. And if you want a reliable source of feedback that doesn’t require time-consuming surveys or focus groups—and one that can be used as an ongoing source of inspiration for your team—automated live chat is a great way to get it.

    In addition to giving companies a more accurate picture of how well their current offerings are working out for customers (or not), these conversations also give companies insights into what users want from them in terms of value propositions and features. 

    💡KEY TAKEAWAY: The insights from live chat sessions can help businesses develop innovative new product ideas or make changes that increase customer satisfaction.

    Easy to set up, quick to make a return on investment

    Even though you’re excited to start, setting up a live chat may seem like a lot of work. However, we have made it easy for our customers to implement our code and start chatting in just minutes. Our onboarding process is quick and seamless; after you complete the signup form, one of our sales representatives will follow up with you within one business day to go over any questions or concerns you have.

    Once we’ve set up your account, it’s time to start engaging with clients! We engage with clients contract free for the first month so that both parties can see what the other is capable of. This allows us to demonstrate our ability without any commitment from either party involved, giving us ample opportunity to evaluate whether or not this partnership will benefit anyone’s bottom line.

    The best way to improve the live chat experience

    The key to success in any business is being proactive. Many businesses struggle in their sales and customer service efforts because they’re reactive: they only respond to customers when they complain or ask for help. Your business can’t afford this kind of automated live chat approach anymore. You must be proactive, hiring trained live chat agents who monitor your online store’s sales channels 24/7. 

    We know that live chats are vital for your business. It’s one of the most popular marketing tools available today. But we also know that there are better ways to do things than what everyone else is doing. Instead of relying on customer service chat software or something like ‘go live chat’, learn more about something better than automated live chat. 

    💡KEY TAKEAWAY: Live chat software gives you everything you need to effectively build a team of live chat agents who will proactively answer questions in real-time and provide valuable advice on how best to use your products or services.


    We hope you enjoyed our blog about proactive live chats and how they can benefit your online business in ways automated live chats can not.

    Greechat provides a fully managed live chat service that can help your business develop its online presence while boosting sales conversions.