• Industry Insights
  • How The Best Website Live Chat Software Changes Everything

    We live in a world where people want answers to their questions as quickly as possible through the best website live chat software available. And if you’re running a business, the customer experience needs to be seamless and efficient.

    The best live chat software can make a big difference for a website by providing a quick and easy way for visitors to communicate with the company or organisation. With live chat, website visitors can ask questions and get answers in real time, which can help improve their overall experience on the site and make them more likely to become customers or supporters.

    But how does it work?

    Let’s talk about it.

    What is live chat software?

    The best website live chat software is a tool that allows website visitors to communicate with the company or organisation in real time through a chat interface on the website.

    This software typically involves a chat box that appears on the website and allows visitors to type in their questions or comments, which are then sent to a customer service representative or other company representatives who can respond in real-time.

    Live chat software can be a valuable tool for improving customer service, as it allows companies to provide quick and efficient responses to customer inquiries and concerns. It can also help improve the overall user experience on a website by providing a quick and easy way for visitors to get the information they need.

    How does it increase conversions?

    Live chat software allows you to address customers’ concerns before they become problems or stop shopping with your company altogether. It also gives them more information about what they’re buying and how it might help them solve their problem so that they feel more confident about purchasing from you (which will increase conversions). The best part is that these chats happen at all hours.

    More to the point, the best website live chat software allows you to provide customers with the service they deserve while increasing your sales and conversions.

    This customer service is a great tool in your arsenal because it allows you to interact with customers when they need it most – while shopping on your site. It can also help you build relationships with those customers, leading to repeat business and positive reviews across social media platforms and third-party sites.

    What other benefits does live chat offer?

    There are several benefits to using the best website live chat software on a website, including the following.

    Improved customer service. Live chat allows website visitors to get their questions answered and their concerns addressed in real-time, improving their overall experience on the site and making them more likely to become customers or supporters.

    Increased engagement. With live chat, users can feel important by being the centre of attention while getting answers to their questions. The time spent in a live chat may also convince customers to shop longer on a site where they are treated well. 

    Higher conversion rates. Live chat services can address visitors’ questions, concerns or objections about the products and services on your website quickly and efficiently. Using live chat softwares on a website can increase the chances of a visitor making a purchase or taking other desired actions by reducing the time spent contemplating a purchase.

    A better understanding of customer needs. Through live chat sessions, data can be collected as simple as a customer’s geographic location or as complex as what features a customer wants to see in upcoming products. Additionally, live chat software allows companies to engage in conversations with their customers beyond their product sales to build personalised relationships.

    Cost savings. Since the best website live chat software is scalable, it’s easy to set up and maintain, so businesses can add the functionality at an affordable or reasonable cost. Live chat also allows companies to provide support for multiple customers at once, which cuts down on hold times for callers and allows customers to get quick answers to their questions or concerns.

    Can my live chat software use real people as agents?

    The good news is that the best website live chat software can be configured to use real people as agents to respond to chats from website visitors. Humans or AI can staff a outsource live chat customer service. For example, Greechat utilises fully-human teams so that each response is personal and customised based on real-time responses.

    Typically, live chat agents would be customer service representatives or other company employees trained to respond to customer inquiries and provide helpful information. Some live chat software platforms may also offer the option to use artificial intelligence (AI) or chatbots as agents to respond to common questions automatically or to assist human agents with answering more complex inquiries.

    Using real people as agents can provide a more personalised and human touch to the live chat free software experience, improving customer service and the overall user experience on the website.

    How can Greechat help my business?

    Greechat is one of the largest and most established outsourced web chat providers.

    We offer a fully managed live chat service that engages your website visitors and drives more sales with over 200 agents working across various industries. Engaging clients demonstrate our commitment to delivering a compelling return on investment without a contract in the first month.

    With our best website live chat software, including the software, agents, and management team, we drive more sales from your existing traffic on your website. We can implement our code in two minutes, onboard our agents in a week, and start showing ROI after one month.

    There’s a huge demand for Greechat’s fully managed service. Don’t be left out on the best website live chat software – sign up for a service contract with us today!