If you’re looking for an easy way to add an extra level of customer service to your website, live chat is the way to go, as it can give customers the opportunity to get in touch with you easily.
When you integrate live chat into website pages, it also helps to reduce customer service costs, as you don’t need to hire customer service staff to answer questions so they can focus on running and growing your business.
What is live chat?
Live chat is a real-time messaging system that allows customers to get in touch with customer service representatives instantly. This feature is often available at most e-commerce sites and can be used to answer questions about products, delivery, and any other customer service-related issues.
Live chat is great for handling basic questions from customers quickly and is also a great way to improve your overall customer service. You can integrate live chat into website pages to provide a better customer experience from the get-go as they can use this service to ask questions, get instant answers, and get the assistance they need without having to wait around.
How to integrate live chat into your website for better customer service
- Using live chat widgets
If you want to start implementing live chat for business websites, you’ll first need to choose a live chat provider. There are a number of providers that offer this service. There are also a number of widgets that you can use if you want to integrate live chat into website pages.
Having a live chat widget on your website is a great way to provide instant customer service and improve the customer experience. The live chat widget can easily be added to your website, and you can use it in combination with other features, like a knowledge base.
If you have articles about your products or services on your website, you can add a live chat widget to the bottom of the page. This will allow customers to easily get in touch with your team members and ask questions about the article.
- Integrating live Chat with third-party services
Another simple way to integrate live chat into website pages is to integrate it with other services. This can help to make your live chat for the web more powerful, as you can link it with other tools to provide a more comprehensive customer service experience.
There are a number of ways that you can integrate live chat with other services, such as the following:
- Third-party help desks
If you’re currently using a help desk to handle customer service requests, you can integrate your live chat system with the help desk. This will allow you to provide comprehensive customer service, as customers can get help from both the help desk and your live chat team members.
- Third-party service calls
You can also integrate live chat into website pages with other service calls. For example, you can also use the live chat feature if you offer technical support for your products. This will allow customers to get help right away, even during off hours.
- Third-party feedback tools
You can also use live chat with other feedback tools. If you have a review section on your website, you can use live chat for web pages to receive reviews too. This will allow customers to easily leave their feedback without leaving your website.
- Automating live chat
One way to improve your live chat system is to automate it. This can help to make your live chat more efficient and provide a more structured customer service experience. There are a few ways that you can automate your live chat system, such as the following:
- Create formatted messages
First, you can create formatted messages. This can help to standardise your responses and make your live chat more efficient. You can create a few different types of messages for the most common questions that customers ask.
- Set goals
You can also set goals for your live chat system. For example, you can set a goal to respond to all messages in thirty minutes. This will help to ensure that all messages are answered quickly and provide customers with an efficient service.
- Create rules
You can also create rules for your live chat system. For example, you can create rules to determine when your live chat team members should respond to messages. This can help to ensure that they respond to the right messages and act appropriately.
- Setting up live chat on your website
Once you’ve decided which live chat provider to use, you can start setting up your live chat system on your website. Your live chat provider will have instructions on how to set this up on your website. Here are a few things that you need to do in order to start using your live chat system:
- Install the code
First, you need to install the code provided by your live chat provider on your website. You’ll usually find this code on your account dashboard.
- Add a front-end UI
Next, you need to add a front-end user interface. This ensures that all messages from your live chat system are properly displayed on your website.
- Add a back-end UI
Finally, you need to add a back-end user interface. This allows you to control your live chat services and manage your team members.
Live chat is an effective and efficient way to provide outstanding customer service
When customers are already on your website, there’s no need to wait for them to pick up the phone or email you in order to resolve their issues.
When you choose to integrate live chat into website, it enables you to instantly connect with your customers and solve their issues—whether it’s about shipping information, a return request, or any other problem they might have.
One live chat service provider, in particular, stands out – Greechat. GreeChat is the best live chat service to integrate into your website because it offers a number of features that make it an ideal solution for businesses.
It has a user-friendly interface, allowing you to easily customise the design and appearance of the chat window, as well as set up automated responses to customers’ questions. Greechat’s features allow you to monitor conversations in real time and track customer engagement which allows you to provide a more personalised customer experience while also optimising customer service operations.
Contact Greechat and take advantage of our services today.