• Industry Insights
  • Live Chat: Best App Features To Skyrocket Traffic And Sales

    Managing customer service and sales inquiries can be overwhelming. You are constantly trying to keep up with customer inquiries, and staying on top of them is hard. You don’t have the time or resources to manage a live chat system.

    Greechat provides a fully managed live chat solution, so you don’t have to worry about managing customer service and sales inquiries. Our experienced live chat agents will handle all incoming messages and provide professional customer service, while our software helps you track conversations and measure your success.

    Live chat is one of the best ways to engage with your customers. It’s also an excellent tool for increasing sales and improving customer relationships. However, when you start with live chat, finding the right company or app that will give you all the features you need at a price that works for your budget can be challenging.

    Greechat is different from other live chat apps because it can give you a return on investment within a month. As a fully dedicated service, we provide experienced live chat agents, live chat software, and management. We ensure that your customers receive the best online customer service possible and that your business can get higher sales conversions with our highly integrated live chat system.

    Read on to find out more.

    Live chat: best app features to use

    There is no doubt that live chat box, software, and other tools have become must-haves for every business. They enable companies to reach out to customers and solve their problems quickly without them having to wait on hold or send an email. Live chat also allows you to track the performance of your customer service team, which can help you improve in the future.

    The top live chats have many features that allow you to set up a conversation with your visitors easily:

    • receive notifications when someone wants to speak with you;
    • automatically detect keywords and answer questions automatically; and
    • create custom rules based on customer behaviour patterns.

    One of the most important factors when choosing a live chat app will be whether it’s right for your website. Some apps will work better with certain types of websites than others.

    Proactive live chat

    Proactive live chat is the best way to engage with your customers and give them an outstanding experience. It allows you to reach out proactively to your customers and engage with them before they know what they need, significantly impacting their experience. Customer retention is critical for business success, and this app allows you to keep long-term positive relationships.

    Increased sales conversions

    A proactive live chat system like Greechat will help increase sales conversions, improve customer engagement, and reduce customer support costs.

    Live chat will allow you to engage with your website visitors in real time proactively. It provides a way to answer questions quickly and resolve issues before they become problems. It also allows you to offer more personalised service by learning what types of products or services they are interested in using the data gathered from their past purchases.

    Fully managed live chat services

    Greechat provides businesses with fully managed live chat services. Supervisors carefully monitor our live chat agents to ensure quality. They will refer back to you for any questions they need answered and add them to our knowledge base. This way, if anyone else has the same question in the future, they can find the answer immediately without waiting for an email response from you first. 

    Moreover, we don’t have just another call centre background. We have a digital marketing background, so we understand how to leverage customer insights to benefit your business directly. You’re getting more than just professional customer service, you’re investing in your business for more customer conversions. 

    Greechat is the best live chat app for your business.

    Greechat is the ideal live chat app for your business if you want more sales and better customer engagement. With Greechat, you can:

    • Offer proactive live chat to increase conversion rates on your website.
    • Sync your website with a dedicated support team that will provide answers to all questions in real time.
    • Get fully managed services so our experts will monitor and maintain your live chat feature 24/7 and answer customers’ questions.

    Greechat offers live chat solutions that guarantee a return on your investment within the first month. As one of Australia’s most established live chat service providers, we are committed to providing quality chat support to your customers with total transparency. Consider Greechat when you want to leverage your online presence to increase sales and build customer loyalty. 

    Greechat is the live chat app available today. It offers everything you need to improve customer engagement and boost sales. If you’re looking for a better way to talk with your customers, then Greechat is the live chat for your business.

    Talk to us today.