• Industry Insights
  • 5 Useful Tips You Can Use with Live Chat Services

    You need to build a rapport with your customers. One great way to do so is by building trust and credibility with live chat services. By using the live chat feature, you have the chance to communicate directly with your visitors. This improves sales by giving you the opportunity to answer questions that need to be answered quickly and even up-selling.

    Greechat is one such solution: it’s an effective means of communicating with website visitors, so they know that you are willing to help them through whatever it is they are having issues with.

    To make sure you reap the optimum advantage from LiveChat, check out these tips and put them into action.

    1. Welcome Customers

    When someone visits your website, you want to make sure that the first impression is a good one. The best way to do that is by greeting them with a smile, even if it’s a digital one, through a tool like live chat services.

    Greechat’s live chat services allow you to engage with your customers in a friendly manner. Many customers don’t want to deal with a website that they perceive to not want them; when they’re able to get answers and support fast, on the other hand, they feel accommodated and appreciated. This helps to create trust between the site owner and their customers, which is essential for business success.

    2. Know their concerns

    You may have heard the phrase ‘the customer is always right’ before – it’s not the easiest maxim to follow through on. However, listening carefully and addressing concerns early via a live chat goes a long way to making your customers feel like their business is valued and respected.

    Learn what your customers want by using Greechat’s live chat services to show them a list of options similar to what’s already in their cart or what services are currently on their page. They may also ask you questions about your products or services; reassure them that you’re there to help them. If you can address their concerns before they ask you, it will make their experience much for enjoyable and productive.

    You may also need to communicate with your customers in a way they can understand better. Your customers may not understand what you’re saying at first, either because of a language difference or because of industry-specific jargon, so it’s important to listen and offer solutions in a way that makes sense to someone unfamiliar with your business. 

    3. Build trust

    People want to feel well taken care of when they’re doing business with a company. If you want customers to trust you, never miss an opportunity to show that your service is what they need. This means presenting an approachable image through services like a live chat tool. It might seem like small things like a cheerful greeting or a helpful response to a question could make all the difference, but they do – and they add up over time.

    If you ever get involved in a conversation with one of your customers and think, ‘This doesn’t have anything to do with my services,’ consider that maybe it does. For example, if someone asks about payment methods and shipping options for an upcoming purchase, then perhaps this person is purchasing an item for someone else as a gift or a favour, and there isn’t a clear answer regarding this process on your website.

    If the customer feels good about their experience talking to you, it’s more likely than not that they’ll feel comfortable coming back and giving your business their patronage. Even if it’s something as simple as offering them advice on which payment method might be best for them, taking the time to help them out can pay off in bigger ways later on down the line.

    4. Listen and respond

    When you respond to a customer’s questions quickly and helpfully, it shows that you care about the customer and what they want. It also makes the customer feel like you respect them as a person and that you are willing to do whatever it takes to make sure they have what they need.

    It’s critical that your company makes its presence known on all channels where customers are looking for customer service. Customers want their problems solved as quickly as possible in order to make their lives easier. A chat box is an excellent way to make sure you’re available when they need you most.

    The good news is that live chat services like ours here at Greechat can be seamlessly integrated into your website. These services are easy to set up and are capable of handling thousands of questions every day while responding quickly and efficiently.

    5. Be ready and available

    When it comes to customer service, you should make sure that you have everything in order before you even begin. Your customers might have all kinds of questions about your products and services, and it is your customer service team’s job to answer them whenever they need help.

    This is why your business will need a channel of communication through which you can receive customer inquiries. However, it can be impractical to respond immediately to every query as it comes in for various reasons. This is where live chat services come in handy.

    When it comes to live chat services, Greechat offers incredible features that can put your business a step ahead of your competitors. There’s a reason why so many businesses use our services – the benefits of live chat services are that they’re user-friendly, reliable, and, most of all, they deliver results.

    Greechat makes it easy to offer tech support and other assistance to customers, even across multiple different devices, timezones, or platforms. Contact us about signing on for a service plan today.