• Industry Insights
  • Live Chat: Number One Way to Connect With Your Customers Online

    It’s no secret that businesses are always looking for new ways to connect with customers. In fact, you might have read about the rapid growth of live chat software over the last few years. However, there might be some confusion about how exactly live chat works and what it can do for your business. 

    To clear things up, we’re going to look at two main questions: why should you use live chat instead of other methods of communicating with customers online? Is it better that your customers receive a response from an actual human and not a bot?

    How does live chat help to drive sales?

    Live chat is a way to connect with your customers directly. It helps you interact with them and get to know their needs better so that you can provide a better experience for them. With live chat, you don’t have to wait for customers to email or use social media – live agents can simply talk with them in real time!

    Your customers can get answers to their questions instantly, which helps them make faster decisions. You’ll be able to help your customers with every part of their journey and make sure they’re buying exactly what they want.

    Live chats are also great for capturing information about your customers that you can use to improve your business in the future. That means less wasted time and money for you, which is always a good thing!

    What is the key benefit of using a live chat provider rather than just installing a live chat widget?

    Live chat can be a great customer service tool, but it’s important to remember that there is a difference between a widget and a live chat provider. When you install a widget on your website, you’re essentially integrating with the company’s website or app. You are still responsible for setting up, hiring people to run it, and maintaining it yourself.

    With Greechat as your provider, we manage everything from the installation of the software to monitoring conversations through our in-house team. Our live chat live agents are also trained to answer questions, resolve issues, and provide customer service. In short, we make sure that your visitors are always served by a knowledgeable agent rather than being left in the dark. 

    There’s no need for you to worry about installing software or hiring someone else to maintain it – we do all that work for you! This way, you won’t have to worry about downtime due to technical difficulties or other related issues.

    Is it better for customers to get a response from an actual human and not a bot?

    Generally speaking, it is always better for customers to receive a response from an actual human rather than a bot. This is because humans are able to provide more personalised and tailored responses to customer inquiries. A bot can only provide generic answers that may not be as useful or relevant to a customer’s particular situation. 

    Additionally, bots may not be able to answer complex questions or provide detailed explanations, whereas humans have the capacity to do so. Furthermore, customers typically prefer to interact with a real person when seeking assistance, as it can help build trust and loyalty.

    Greechat has a team of highly trained agents who are trained to respond to customer enquiries with FAQs and chat flows. For any questions we don’t have the answers to, our agents can escalate anything they see that may need further attention from the client. 

    We build up our knowledge base as we collect more information so that our agents have all the facts at their disposal. You can be assured that your customers are in good hands and will receive quality support. 

    Live chat provides your website visitors with exactly what they need to convert; that’s the number one way to connect with your customers online.

    With so many benefits of live chat, it’s no wonder that it has become one of the most popular tools for customer service. It allows you to connect with your customers in a way that suits them best, whether they’re browsing on their phones or at home on their computers. 

    The key is knowing your audience and understanding how they want to interact with you; when done right, a customer service chat for website can be an effective tool for reaching out and converting those who might otherwise slip through the cracks.

    Live chat software allows businesses to engage their potential clients and customers in real time, increasing the likelihood of converting them into paying customers.

    Greechat is an Australian-headquartered, global provider of the software, agents, and expertise to deliver a fully managed 24/7 live chat service that proactively engages website visitors to systematically deliver more sales. We provide live chat for small businesses as well as large enterprise organisations.

    We help you connect with your customers online by providing a number of services, including 24/7 live chat, live chat software, and live chat agents. It takes two minutes to implement our code, a week to onboard our agents, and a month to start showing ROI. We are committed to delivering quality customer service through our unique mix of personalised agents and top-of-the-line customer service chat software.

    Take your website to the next level and start engaging your customers today with us at Greechat!