Live Chat: Number One Way to Connect With Your Customers Online
It’s no secret that businesses are always looking for new ways to connect with customers. In fact, you might have read about the rapid growth of live chat software over the last few years. However, there might be some confusion about how exactly live chat works and what it can do for your business.
To clear things up, we’re going to look at two main questions: why should you use live chat instead of other methods of communicating with customers online? Is it better that your customers receive a response from an actual human and not a bot?
Table of Contents
- Live Chat: Number One Way to Connect With Your Customers Online
- How does live chat help to drive sales?
- What is the key benefit of using a live chat provider rather than just installing a live chat widget?
- Is it better for customers to get a response from an actual human and not a bot?
- Live chat provides your website visitors with exactly what they need to convert; that’s the number one way to connect with your customers online.
How does live chat help to drive sales?
Live chat is a way to connect with your customers directly. It helps you interact with them and get to know their needs better so that you can provide a better experience for them. With live chat, you don’t have to wait for customers to email or use social media – live agents can simply talk with them in real time!
Your customers can get answers to their questions instantly, which helps them make faster decisions. You’ll be able to help your customers with every part of their journey and make sure they’re buying exactly what they want.
Live chats are also great for capturing information about your customers that you can use to improve your business in the future. That means less wasted time and money for you, which is always a good thing!
💡KEY TAKEAWAY: Live chat helps you communicate with customers instantly and allows you to understand their needs so you can better assist them through the buying process and ensure they get what they want.
What is the key benefit of using a live chat provider rather than just installing a live chat widget?
Live chat can be a great customer service tool, but it’s important to remember that there is a difference between a widget and a live chat provider. When you install a widget on your website, you’re essentially integrating with the company’s website or app. You are still responsible for setting up, hiring people to run it, and maintaining it yourself.
With a live chat provider, you don’t have to handle the installation of any customer service chat software or the monitoring of conversations yourself. You can let professionals provide you with live chat live agents trained to answer questions, resolve issues, and provide customer service. This way, you won’t have to worry about downtime due to technical difficulties or other related issues.
💡KEY TAKEAWAY: While a live chat widget is a valid option to integrate with your website, you would still need to build a team around it in order to run a live chat channel. When you use a third-party live chat provider, they can they care of all of that so there’s no need for you to worry about installing software or hiring someone else to maintain it.
Is it better for customers to get a response from an actual human and not a bot?
Generally speaking, it is always better for customers to receive a response from an actual human rather than a bot. This is because humans are able to provide more personalised and tailored responses to customer enquiries. A bot can only provide generic answers that may not be as useful or relevant to a customer’s particular situation.
Additionally, bots may not be able to answer complex questions or provide detailed explanations, whereas humans have the capacity to do so. Furthermore, customers typically prefer to interact with a real person when seeking assistance, as it can help build trust and loyalty.
Live agents are able to provide a personalised service which can be more beneficial for the customer, as they can enjoy care and support that only the human touch can provide. They can also provide more accurate answers than a bot due to their ability to understand context and tone of voice when customers ask questions.
💡KEY TAKEAWAY: Bots are great for providing simple answers to simple questions, but they’re not always able to provide the level of service that humans can. Live agents have the ability to understand the context and intent of questions asked by customers and can provide a personalised approach to customer care.
Live chat provides your website visitors with exactly what they need to convert; that’s the number one way to connect with your customers online.
With so many benefits of live chat, it’s no wonder that it has become one of the most popular tools for customer service. It allows you to connect with your customers in a way that suits them best, whether they’re browsing on their phones or at home on their computers.
The key is knowing your audience and understanding how they want to interact with you; when done right, a customer service chat for website can be an effective tool for reaching out and converting those who might otherwise slip through the cracks.
Live chat software allows businesses to engage their potential clients and customers in real time, increasing the likelihood of converting them into paying customers.
Keeping up to date with the latest trends will help you attract more qualified sales leads.
With Greechat, businesses can uncover new revenue by chasing unengaged visitors through our 24/7 live chat service.