• Industry Insights
  • 7 Reasons Why You Need Live Chat On Website

    Image by Karolina Grabowska from Pexels

    It is not a secret that customer service is an important thing for any business. Today, when everyone can communicate with each other via social media or email, it can be hard to feel that you are really helping your customers. But what if you could give them a way to talk directly to you? Live chat software for websites is the right tool that will help you do this easily!

    To provide an answering service

    Live chat web site can be a great way to provide an answering service for your website. By chatting with visitors and answering their questions, you can help them find what they are looking for, increase conversions and sales as well as reduce the number of people leaving your website without purchasing.

    A live chat agent is able to answer any questions about the products or services that you offer on your website, so it’s important that they know exactly what they’re talking about. This will help ensure that visitors are getting answers from someone who knows what they’re talking about instead of just guessing at an answer or offering one off-the-top-of-their heads without knowing much about what they’re offering!

    Live chat agents also need to know some basic information about your company so if someone has any additional questions beyond those related directly to their shopping experience, such as: ‘What hours do you keep?’ and ‘Is this a retail store or online only?’, then this too should be covered during training sessions prior.

    To provide live customer service (24/7)

    In the age of Web 2.0, a business’s website is the most important marketing tool for your company. It is the place where you can build trust and credibility with your customers, but are you doing enough to capture their attention?

    Live chat services are a great way of providing instant customer service 24/7, which is exactly what people expect from businesses now – and if you aren’t offering this level of service, then your competitors will be able to attract more customers with ease!

    Live chat for support tends to be more effective than email and phone support because it’s immediate. You can help customers quickly, resolve their issues, and move on to the next one – all within a short period of time. 

    To increase sales

    Have you ever wondered how many additional sales you could have made with a live chat feature? If you haven’t, now is the right time to find out.

    Live chat software and live agents help convert more visitors into customers. For the same reason a store will have more people buying products from them if they have someone behind the counter saying ‘Hi, can I help you?’ compared to a store without anyone available – people feel welcome in places where there are real humans greeting them.

    Live chat agents can engage with customers on a more personal level and answer their questions before they even ask. This can significantly increase the chances of making sales.

    To increase customer satisfaction

    Live chat software is a great way to increase customer satisfaction.

    One of the biggest benefits of adding live chat to website is that it makes your site more user-friendly, which makes customers more likely to return. When customers can easily ask questions and get answers from real people on your website, they will feel more comfortable using it again. Plus, you’re able to build relationships with them by giving them personal attention and making sure their needs are met.

    To have a better search engine ranking

    A live chat feature will help you to get a better ranking in search engines. Search engines like Google, Bing, and Yahoo are more likely to rank your website higher if it has a live chat feature.

    This is because it allows data-driven analytics on key metrics, such as website performance and user behaviour. In other words, you can track how many people use your website and what they do when they’re on it. This information is valuable for making changes to improve your overall user experience. Plus, it helps you better understand how users find your site in the first place so you can make changes to increase organic traffic over time.

    To know what the customers think

    When you get live chat software for your website, you are able to collect data on what your customers think and do. You can ask them questions about what they want and need and hear about their experiences with your product or service.

    How do they feel? What are their expectations of your business? You can also learn what features or products they like and dislike, which will help you make changes to improve your product offering. Your agents can also ask them any question that comes to mind to understand their behaviour better. And last but not least, you can find out what type of support issues they are experiencing so that you can fix them or prevent them in the first place.

    To let your website visitors know that you are there for them

    Why do you need live chat software? There are many reasons, but perhaps the most important is that it helps customers feel more comfortable when communicating with your business. Customers who have questions or concerns about a product or service are much more likely to return to websites that provide effortless transactions, where they can get instant answers from customer service reps via live chat.

    At Greechat, we help businesses drive more sales by proactively engaging visitors 24/7.