You’ve seen the ads. You’ve heard the pitches. You might even have your own opinion about live chat services, but you’re not exactly sure what to think. We know that live chat is on the rise and more businesses are using it than ever before, but there’s a lot of conflicting information out there about its value as an investment and how it can benefit your business online.
So what do we know about this new marketing tool? Can you expect results from investing in live chat – and if so, how much will that cost? In this article, we’ll discuss the value of live chat and how you can use it to get more results from your marketing efforts. We’ll also talk about its cost-effectiveness so that you know whether or not it really makes sense for your business.
Live chat services
Live chat is a tool that allows you to connect with your customers and potential customers through real-time communication in the form of text messages or voice calls. It’s very similar to speaking with someone over the phone, but it’s done through technology instead, so there’s no need for either party to stay on hold while waiting for someone else to pick up.
The first question many people ask when they learn about live chat services is, ‘How does it work?’ Live chat works just like other forms of instant messaging – you open a window on your computer or mobile device, type out whatever message you want to send, hit send and then wait for a response from your contact.
Live chat agents
Think of live chat agents as the best-kept secret of your business. They can answer questions, provide support and solve problems for you without customers having to leave their page or the website’s flow.
Not only does this improve customer satisfaction, but it can also lead to an increase in conversions – and who doesn’t want that? Your customers won’t have to search around for answers or wait for a reply from you after they’ve already abandoned their cart because they couldn’t find what they wanted from your site (or for any other reason).
At Greechat, we train our live chat agents on how best to answer common questions about your products and services so that when a customer enters into one of these conversations – which happens quickly after they click ‘Chat’ – an agent is there waiting with an answer ready!
Live chat support
Live chat is a great way to help customers, and it can also have some important benefits for you:
- Live chat support can improve customer satisfaction, which will increase your brand reputation and make customers more likely to recommend you.
- Live chat can reduce the bottlenecks of email support, allowing you to provide better service. Live chat can also help you build relationships with customers who are interested in buying your products or services but may not be ready yet.
- With live chat, customers don’t spend as much time waiting on hold – which means they’re less likely to get frustrated with their service experience overall.
How much will it cost to use Greechat?
We need to know a few things about your business in order to provide an accurate estimate: traffic, the complexity of the product or service and other factors.
There is no contract for the initial month, so you can cancel at any time without any fees or penalties (except for any failed payments). This can be helpful if you have doubts about whether or not this service is right for your company’s needs.
With Greechat, you can start to see a return on investment within the first month! We provide the tools and support needed to make more money from your existing traffic. This requires work on our part but will result in higher profits for you.
If you’re interested in learning more about our pricing options or would like someone from our team to create a custom quote for your business needs, request more information today!
Are live chat services worth it?
The answer is a resounding ‘yes’!
Live chat proves itself time and time again to be one of the best ways to engage with your customers. It can increase sales, and customer satisfaction, improve customer service and reputation, reduce churn rate, and much more.
But there’s a catch: it takes more than just installing customer service chat software to get the most out of live chat. Here at Greechat, we know what it takes in order to achieve results.
Greechat provides a virtual sales team that drives more sales 24/7 to businesses and brands across the globe.
Greechat is an Australian headquartered, global provider of the software, agents, and expertise necessary to deliver a fully managed live chat programme that proactively engages website visitors to systematically deliver more sales.
Greechat provides a virtual sales team that drives more sales 24/7 to businesses and brands across the globe. Unlike other live chat platforms, we are backed by a team of experts who come from a marketing (not call centre) background. So we understand what it takes to be successful in this industry, all while maintaining an unwavering focus on customer success.
In conclusion, live chat is a vital tool for any business with an online presence. The investment in this tool is worth every penny because it will help your company grow faster than expected.
Talk to us at Greechat today to learn more!