Live Chat Price: Is It Really Worth Investing In?
You’ve seen the ads. You’ve heard the pitches. You might even have your own opinion about live chat services, but you’re not exactly sure what to think. We know that live chat platforms are on the rise and more businesses are using them than ever before, but there’s a lot of conflicting information out there about their value as an investment and how it can benefit your business online.
So what do we know about this new marketing tool? Can you expect results from investing in live chat – and if so, how much will that cost? In this article, we’ll discuss the value of live chat and how you can use it to get more results from your marketing efforts. We’ll also talk about its cost-effectiveness so that you know whether or not it really makes sense for your business.
Table of Contents
- Live Chat Price: Is It Really Worth Investing In?
- Live chat services
- Live chat agents
- Live chat support
- Types of Live Chat Plans
- Are live chat services worth it?
Live chat services
Live chat is a tool that allows you to connect with your customers and potential customers through real-time communication in the form of text messages or voice calls. It’s very similar to speaking with someone over the phone, but it’s done through technology instead, so there’s no need for either party to stay on hold while waiting for someone else to pick up.
The first question many people ask when they learn about live chat services is, ‘How does it work?’ Live chat works just like other forms of instant messaging – you open a window on your computer or mobile device, type out whatever message you want to send, hit send and then wait for a response from your contact.
💡KEY TAKEAWAY: Live chat is a tool that allows you to enjoy instantaneous communication with customers and leads via online chat or voice calls.
Live chat agents
Think of live chat agents as the best-kept secret of your business. They can answer questions, provide support and solve problems for you without customers having to leave their page or the website’s flow.
Not only does this improve customer satisfaction, but it can also lead to an increase in conversions – and who doesn’t want that? Your customers won’t have to search around for answers or wait for a reply from you after they’ve already abandoned their cart because they couldn’t find what they wanted from your site (or for any other reason).
💡KEY TAKEAWAY: Live chat agents can answer questions, provide support and solve problems for you without customers having to leave their page or the website’s flow. Your clients will appreciate not having to scrounge around for information.
Live chat support
Live chat is a great way to help customers, and it can also have some important benefits for you:
- Live chat support can improve customer satisfaction, which will increase your brand reputation and make customers more likely to recommend you.
- Live chat can reduce the bottlenecks of email support, allowing you to provide better service. Live chat can also help you build relationships with customers who are interested in buying your products or services but may not be ready yet.
- With live chat, customers don’t spend as much time waiting on hold – which means they’re less likely to get frustrated with their service experience overall.
💡KEY TAKEAWAY: Live chat can also help you connect with clients who are interested in buying but not ready. You can use it to improve customer happiness, reduces bottlenecks, and your improving service.
Types of live chat plans
There are typically two main types of live chat plans: monthly and per-contact. With a monthly plan, you pay a one-time fee for access to all of the live chat agents on your platform. With a per-contact plan, you pay a flat fee per chat per month. You can choose between per-user, per-agent, and per-channels.
The per-user plan allows you to use each agent for 10 simultaneous users. The per-contact plan lets you chat with each unique customer as long as they chat with you within a 30-second window.
To get the most out of your live chat plan, find a service with a strong customer support team. Make sure that you have a clear understanding of the resources available to your team members, including their level of support, team structure, and management structure.
💡KEY TAKEAWAY: Live chat plans are usually monthly or per contact. Find a service with a good customer support team structure, and management structure to maximise your live chat plan.
Are live chat services worth it?
The answer is a resounding ‘yes’!
Live chat proves itself time and time again to be one of the best ways to engage with your customers. It is an important feature in many e-commerce websites for a reason. It can increase sales, and customer satisfaction, improve customer service and reputation, reduce churn rate, and much more.
But there’s a catch: it takes more than just installing customer service chat software to get the most out of live chat. You need to find a provider that understands what you want to achieve and can provide the support you need to get there. Look out for features like the ability to personalise messages with emojis and GIFS, segment users based on their actions, and integrate live chat analytics.
In conclusion, live chat is a vital tool for any business with an online presence. The investment in this tool is worth every penny because it will help your company grow faster than expected.
Getting started with live chat can be tough, but we’re here to help.
At Greechat, our 24/7 live chat service engages customers and drives more sales.