As a business owner, offering excellent customer service is one of the best ways to increase sales.
One way to do this is by using live chat service providers. This allows customers to contact your business with any questions or concerns easily and can help improve the overall customer experience.
As the demand for live chat for web outsourcing grows, we at Greechat have been receiving a lot of questions from people who want to know if our service is suitable for them. Traditionally, chat software is difficult to use and hard to deploy. Businesses still think that chat software requires greater commitment or cost than they cost today.
Our chat software is easy to set up and can be embedded on any website without your business having to make big changes in how they operate. We don’t sell it as an off-the-shelf product. We provide a managed service that listens to what you need, tailors it specifically for your business and then supports you through implementation and beyond.
Here are some ways in which live chat service providers help increase sales.
Choose a live chat service provider that offers 24/7 support.
Many live chat service providers are online, but not all offer 24/7 support. This means you need to find one available all day, every day.
The best live chat answering service also utilises extensive FAQs and knowledge bases, so customers don’t have to wait for a representative to initiate a chat session for help. This can be especially important for live chat service providers that specialise in answering customer questions about technical issues. The ideal customer service experience includes a knowledgeable representative trained to identify common problems and offer the most helpful solutions – which Greechat’s team can offer.
If you choose the right provider, your customers can get exactly what they want from your business simply through an agent’s response.
Use the live chat service to offer personalised recommendations and suggestions to customers.
The main advantage of using live chat service providers is offering personalised recommendations and suggestions to customers based on their previous purchases and browsing history.
Personalisation has always been an important part of online shopping. You can satisfy this need for personalisation by using the live chat service. Customers can receive tailored information directly from you instead of generic information provided by a call centre by interacting directly with them.
Orient your customer service persona to be friendly, helpful, and knowledgeable.
Talking to someone who has a great deal of influence over whether or not you have a good customer experience. A bad experience can quickly turn into negative word of mouth, but if you have helpful live chat service providers that provide good answers to your questions, those positive reviews can travel just as far.
When someone calls with a problem, it is important for them to be treated like an individual with unique needs. A trained representative would be able to look at the situation and make decisions about what steps need to be taken to resolve it as quickly as possible. It should be up to these representatives to decide whether or not to use scripts that dictate unhelpful responses, such as waiting on hold or typing an incorrect address.
Your business can get around this with Greechat’s highly professional agents, who are oriented on your business FAQ details and customer service targets.
Make sure your live chat service is easy to use.
A live chat service providers service with many bells and whistles could be great, but if your customers can’t understand how to use it, that’s no good. A cluttered screen makes it hard to find the contact button or start typing. If they can’t even open the chat window because there’s too much other stuff on the page, you’ve already lost them.
For maximum usability, fully-managed live chat software can make it easier to contact you via the major platforms: phone and email. Your live chat software can also be mobile-friendly since more and more people are using their smartphones to connect with businesses today.
Use the live chat service to provide real-time support and assistance to customers.
Sometimes you’ll get people who have a problem beyond your support scope. In those cases, it’s enough to let them know that someone else will be able to assist them as soon as possible. Sometimes, you may need to gather more information from the customer before sending him along.
This is where live chat service providers have many advantages: agents can redeem a frustrated customer by giving them exactly what they need. They can ask directed questions and gather the information that they wouldn’t otherwise be able to get through a phone call. They can also see what customers are doing and assist in real time instead of relying solely on customer reports of their issues.
These advantages combine to give your company better customer service, which means more satisfied customers.
Better customer service with Greechat
Overall, using live chat service providers like Greechat can help improve the customer experience, increase customer satisfaction, and ultimately lead to more sales for your business.
Greechat’s live chat services deliver more sales through live chat software, agents, and management team. We have a team of over 200 agents working across a wide range of industries. Our 24-hour fully managed live chat service is ready to deliver ROI immediately.
Don’t lose out on improved engagements. Contact us for a service contract quote today.