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  • Demystifying Live Chat Software for Websites: FAQs and Why It’s Worth It | Greechat

    Is Live Chat Software For Website Free? FAQs You Need To Know

    Is live chat software for website free?

    Many people are unfamiliar with how live chat services work or do not understand their benefits. Similarly, some people may be hesitant to use live chat services because they’re not sure if they’ll receive a timely response or if their questions will be answered.

    In general, live chat free software services are safe to use. It’s also practical: live chat allows businesses to provide real-time customer support and assistance, which can help to improve customer satisfaction and loyalty. Live chat can also help businesses resolve customer issues more quickly and efficiently, saving time and resources.

    With that in mind, fully managed live chat solutions give benefits far more than simple free software can provide.

    Table of Contents

    Can live chat agents answer my client’s questions?

    Live chat agents are provided with chat flows and a wealth of information to serve your customers better, and if they don’t know the answer to a question, they’ll refer it to you.

    As they build up more answers to customer questions, they add these to their knowledge base so that all their agents can access the information they need from a live chat software for website free of complicated instructions.

    Live chat agents should know their clients or brand very well because it can help them to provide more accurate and helpful assistance to customers.

    When a live chat agent is familiar with the products or services offered by their client or brand, they can better answer customer questions and address customer concerns. Additionally, a thorough understanding of the client or brand can help live chat agents provide a more personalised and enjoyable customer experience.

    💡KEY TAKEAWAY: Overall, deep knowledge of the client or brand can help live chat agents provide better customer service and improve customer satisfaction.

    Do you have a set work schedule for your agents?

    The aim of live chat is to provide the best customer service possible, as service providers understand that sometimes you need a little help.

    One of the biggest advantages of live chat is that it allows you to schedule your live chat agents at a better time for your customers, which results in more sales. For example, if you have a business that is open late at night and early in the morning, you may want to hire agents who work during those hours so they are available when people are shopping during those periods. 

    Optimising your live chat agent schedules will also ensure that your customer service team isn’t overwhelmed and can provide high-quality assistance to your customers. 

    💡KEY TAKEAWAY: When you schedule your live chat agents according to your business’s needs and the availability of your customers, you can ensure that your customer service team provides efficient and effective service. 

    Do you monitor the quality of live chats?

    Quality monitoring is important for live chat because it helps businesses ensure that their customer service representatives provide high-quality, helpful, and accurate customer assistance.

    Observing live chat conversations can allow businesses to identify areas where their customer service representatives may need additional training or support and optimise the overall customer experience. All chats are then sent to the client for complete visibility and transparency.

    💡KEY TAKEAWAY: Live chat agents use these tools to create canned responses that help customers ASAP, and a dedicated manager monitors the chats to ensure that their agents follow the right processes.

    Does live chat work with Google Analytics?

    If you’re a business owner or manager, you know that one of the most important things you can do to run a smooth ship is to keep track of your customers. And with Google Analytics, businesses can track important metrics, such as the number of visitors, the average time spent on their website, and the most popular pages.

    This information can help businesses to understand what is working well on their website and where there may be room for improvement. Additionally, Google Analytics can provide information on the sources of traffic to a website, which can help businesses to identify the most effective marketing channels and strategies.

    With live chat, you can integrate tools like Google Analytics with ease depending on your service, so you can more easily track their progress through live chat software for website free when they visit your website.

    💡KEY TAKEAWAY: With live chat softwares, you can integrate Google Analytics into your live chat features more easily for better functionality.

    Live chat is worth it

    If you enjoy solving your business concerns and making your customers’ lives better, you could outsource live chat services from service providers. Business owners can take advantage of live chat software for the website free of stress as a sales channel service.

    Live chat service teams also understand that it takes more than software and agents to make your live chat a revenue-generating asset. You’ll feel good about your business, knowing it’s in good hands with live chat.


    We want to help your business convert more qualified leads or convert more traffic through live chat. 

    At Greechat, our aim is to help businesses uncover new revenue by chasing unengaged visitors.