It’s not enough to have a great website; you need to make it easy for customers to find what they’re looking for and get quality assistance for their concerns. If you know your website needs to be optimised for conversions but don’t know where to start, live chat is the answer. A livechat system provides an immediate way for visitors to get in touch with your business and get the help they need.
Greechat is more than just website chat software; our team can help you sell more and earn more. We make sure the operations of your live chatting system work as well as possible by tightly integrating it into our proprietary systems. With Greechat, you can deliver a better customer experience that increases your chances of translating website visits into actual sales.
Live chat can be a great way to provide customer service or support. If you’re planning on using an online chat web site feature, it’s important to understand how to use it effectively so that you can maximise the benefits. Read on to learn more about live chat for website.
What is the best type of live chat support for small businesses?
While it’s difficult to single out the best online chat service for small businesses – because it depends on individual business needs and goals – you can narrow down the best options for your business by considering the following factors:
The number of customer service inquiries you receive daily
Knowing the volume of customer support requests you get every day can help you identify the solution provider that can give you what you need. Make sure that your provider can accommodate most, if not all, of your daily customer service inquiries. At Greechat, for example, you get a dedicated team of QAs, live chat agents, a manager, and a supervisor and an account manager to monitor your account and ensure smooth operations.
The nature of your customer service inquiries
Check what your customers often ask about. Do they have simple or complex questions? Make sure that the live chat solution you choose has the capability to address both types of questions. Because Greechat doesn’t use automated chatbots – we use real people – your customers can get a more personalised experience, helping you build rapport with your customer base.
The hours of operation needed for customer service
Determine the peak times when your customers request help or want someone to assist them as they navigate your website. If you need round-the-clock live chat web site services, ensure your provider is reliable at any time of the day and any day of the week. The good thing is that Greechat can deliver proactive 24/7 live chat solutions so you can assist your customers right when they need it.
How are live chat services priced?
Live chat services are typically priced according to the number of chats handled, the amount of website traffic, and the level of support needed by your business. Some providers offer their services in a comprehensive package, so you get a fixed cost every month. While the cost of your live support solution is important, you should also consider the value it can add to your business.
With Greechat, you can get a return on investment within a month. We come from a digital marketing background – not call centre – so we have the expertise to leverage your live chat system to drive more sales for your business. Not only that, but it only takes minutes to implement our code and a week to onboard our live chat agents, allowing you to benefit from our solution as soon as possible and start getting returns for what you paid for.
What should I consider when choosing a customer service provider?
Different providers offer different levels of service, so it’s important to find one that can meet your specific needs. It’s important to consider what benefits and features come with the package you plan to get from them. Also, make sure that you know how the provider works in terms of managing your customer support teams and how they can ensure that they provide your customers with reliable information.
Greechat is one of the largest and most established providers in the industry. With over 200 live chat agents, we cover a wide range of industries, including medical, legal, educational, as well as others. You can place your trust in our live chat team, who has been trained ardently. Our live chat agents are provided with FAQs and chat flows to provide your customers with accurate information.
If your customer requires more information, we’ll consult your internal team and follow-up with the customer. New information we acquire will be added to our knowledge base to ensure our live chat agents are up-to-date on your latest updates.
Providing quality chat support to your customers is our top priority, and we’d like you to know exactly what we’re doing. We can send you transcripts of our chats for transparency on how well we interact with and support your customers. As part of our quality control process, we check each and every chat our live chat team handles meticulously.
When it comes to customer support, live chat is a great option. You can provide real-time assistance to your customers via a chat interface, and they’ll see the responses you make right away as they type them. With our live chat solution, you can provide your customers with quality live chat for support
at any time of the day or night.
Let us help you grow your business! Contact us today, and let’s discuss how we can help you convert website traffic into sales.