• Live Chat
  • Managed Live chat
  • Live Help Is The Best Way To Drive Engagement And Sales

    Customer service is a massive part of any business, but finding the right people and keeping them happy can be challenging. Greechat offers proactive customer service and 24/7 live help coverage. We’ll provide an entire team of dedicated customer service representatives to ensure you are never left without help. We’ll take care of your customer service needs so you can focus on what you do best.

    Live Help is a powerful tool for helping your customers solve problems. Greechat can help you drive engagement rates, improve customer satisfaction and increase trust between your business and your customers.

    Proactive live help drives engagement rates

    Proactive live help is more effective than reactive live help.

    Business success is about being proactive, and your website is no different. Suppose your website isn’t providing customers with the information they need when they need it. In that case, you’re missing out on sales opportunities that could be lost forever if they don’t get a chance to contact a customer service representative by phone or live chat (and possibly even email).

    Proactive live help is an excellent way for companies to engage with their customers while they’re still online at home or work – especially during peak hours when people usually connect via mobile devices!

    24/7 support

    The majority of website traffic occurs outside of normal trading hours. You’re still missing nearly half of your active customers if your website is not monitored by live chatting services.

    Our Live help is fully dedicated to providing the highest professional standard of output and interaction at all times. We provide 24/7 global coverage, meaning you can chat with one of our team members anytime, anywhere. You don’t need to worry about the language barrier or whether they understand what you are saying since they will speak English fluently.

    Our team is dedicated to providing the highest professional standard of output and interaction at all times. Greechat offers 24/7 customer support, so our live help personnel can attend to your website at all times. We also have customer service representatives who speak English fluently and understand what you are saying without problems.

    Consistent Quality Assurance

    Quality assurance is an ongoing process. It’s directed by our dedicated manager, who ensures that each agent is trained and provided with a chat flow and process document. All agents are trained to handle your questions and concerns in real-time through our proprietary chatting system, which includes analytics tools to monitor performance.

    Quality assurance is a commitment; we want to satisfy you by offering subpar services or products from our team members! Every interaction you have with us is captured in our system so that we can identify areas for improvement over time, as well as trends in customer satisfaction levels across all areas (e.g., customer care). We also ensure that all chat sessions go straight into your inbox. Hence, there’s no chance of missing anything important related to what happened during an interaction with one of our agents/support personnel–or any other type of support request.”

    A 100% satisfaction guarantee backs our service. If, for any reason, you are not satisfied with the level of service you receive from our team, please feel free to contact us directly, and we will do everything possible to make things right.

    Business insights from your customers

    Our background is in digital marketing, not customer service. Hence, we understand how to leverage data and business insight from your customers to convert their needs into ways we drive engagement and sales for your business. All chats between our agents and your customers will be sent to you, not only for transparency but also so that you understand your customers’ needs. 

    With Greechat, you’ll be able to understand your customers’ needs and wants better than ever before. Here are some examples of how it can help:

    • Get a better understanding of what they want from your product or service. Customer feedback is critical when making changes to existing products or services because this information will also help guide those decisions.
    • Ensure that the people who use your product understand how it benefits them (and vice versa). 

    If you’re selling a product or service, ensure your target audience understands how using it will help them (or why they need to buy), which will help build trust and encourage people to purchase.

    If you’re running a business, ensure your employees understand their roles and responsibilities, as these will help them perform better in those roles and give them more opportunities to grow.

    Receive live help from Greechat

    Live Help from Greechat is a great proactive way to develop your business further online. When your customers have access to live help from anywhere worldwide, it allows them to feel connected with your company and more incentivised to purchase your products and services. 

    Here at Greechat, we don’t just sell our live chat software or the service of our agents; we deliver more engagement and sales to our clients. Our fully managed and integrated service enables you to focus on growing your business and providing products and services to your customers. We are simply here to help you bridge the gap between customer and business communications. 

    Partner with us today. 

    Turn customer service into customer conversions.