Online Chat Website
As an enterprise owner who’s keen on implementing an online chat website feature, there’s no doubt that you’d want to level up your customer service operations to better understand and accommodate those who browse through your platform.
It’s a great thing to be interested in this business aspect, but choosing the best live chat option for your specific needs can be a challenge if you don’t know exactly what you’re searching for. However, the good news is that you won’t have to spend hours researching or looking far and wide, as you’ve just found yourself here at Greechat.
We’re absolutely dedicated to providing small, medium, and large businesses with a fully managed live chat system. To us, there’s nothing more fulfilling than offering personalised solutions suitable for just about any sales strategy or industry. As long as you’re with us, you won’t have to settle for run-of-the-mill live chat apps that just don’t live up to your standards.
So what are you waiting for? Allow us to introduce you to modern customer service, and consider our business chat service today!
How much do online chat websites cost?
At first glance, an online chat website is an excellent idea to improve your engagement and sales. But it can cost you time, effort, and, of course, money. Prices will vary from each provider, and it all boils down to the functionality you’re hoping to have, the overall size of your enterprise, and the number of hours you plan on using the chat software.
Instead of paying more than you actually need, why don’t you let us at Greechat present you with an offer that’s tailored to your enterprise requirements and other pertinent factors?
Aside from having a reasonable price, you can more effectively catch your customers’ attention with our online chat for website interactions. Visitors who navigate to your product or service pages can be immediately greeted by a friendly live agent through a chat box. Then, a meaningful conversation can be facilitated, where concerns can be addressed or perhaps second opinions can be given.
What’s more, compared to traditional customer service options like emails and phone calls, you can enjoy substantial savings if you opt to secure an online chat website feature through Greechat.
Along with our advanced software, we’ll also promote sales through a deployable team of professionals who already have the skill set you need. This way, you won’t have to spend a fortune hiring and training new employees or investing in localised email/phone call answering arrangements.
Partner up with us today and integrate our website livechat operations, which typically include eight agents, two QAs, one supervisor, and one account manager per average account.
How do chatbots compare with live chat agents for customer service?
Seeing that you now know more about our online chat website offerings, you’re probably wondering how it stacks up against automated, artificial intelligence (AI) alternatives. Here are a few key reasons why live chat agents are typically better than chatbots for customer service.
First and foremost, live chat agents are actual people who can provide more nuanced and personalised support than a chatbot. A live chat agent can better understand the customer’s problem or question and respond in a way that is more likely to resolve the issue.
Secondly, live chat agents can more easily build rapport with customers. They can have a conversation with the customer, making all your website visitors feel more valued and appreciated, rather than just exchanging messages or sending a pre-written response.
Last but not least, live chat agents have more flexibility in terms of what they can do to help your customer base. If relevant, they can provide links or additional information that a chatbot may not be able to provide. Through the online chat website feature, they can also transfer the customer to another related page or give in-depth recommendations that a chatbot would never be able to do.
Ultimately, having a live website chat with a trainable team behind it can deliver a higher level of customer service than chatbots, making them the better option for most businesses.
What are some web chat tools that can be used for e-commerce?
While an online chat website feature has a number of benefits, its functionality shouldn’t just be limited to answering your customers’ questions and concerns. We at Greechat understand this, and that’s why you can take advantage of our state-of-the-art, proactive chat software and use it in tandem with other web chat tools, such as Google Analytics or InfusionSoft.
In order to focus on your sales improvement, the growth of your enterprise, and online traffic as a whole, consider the compatibility you can get with a live chatting system. For that reason, you’d also be pleased to know that we can work with any CRM option and integrate with any digital marketing campaign tracking. This means that you’ll be able to effortlessly gather data from each customer conversation on your website and then use all that information to your advantage.
Within just about a month of using our live chat online, you’ll be able to see your return on investment and make comprehensive reports based on the statistics. Afterwards, your enterprise’s administrative body can make changes or adjustments that will cater to the preferences of those visiting your website.
Join us at Greechat today and implement our online chat website code in just two minutes!