There are numerous benefits to having automated live chat services. Adding a live chat widget can boost the customer service experience and improve your sales performance while retaining customers.
To help you get the most out of your live chat software, we’ve compiled three ways that you can leverage a live chat widget to increase sales.
1. It boosts customer service
Live chat is one of the best ways to provide customer service. When you enable live chat, your customers can get answers to their questions quickly and easily without having to call or email. This helps them feel valued because they don’t have to spend time waiting for an answer or explaining what their problem was over again.
It also helps build relationships with customers by showing them that you care about them and want to help them solve problems that arise during the purchasing process.
On top of that, it shows that you value people enough as customers that you want them to have a great experience while shopping on your website. You may even find that it increases conversions as well.
By providing customer support on your website, you don’t have to worry about losing sales for the reason someone couldn’t figure out how to use the product or service they purchased from you.
2. Improving your sales performance
Live chat is an excellent tool for sales because it helps you to know what your customers want and impress them by doing so. It also helps you retain existing customers while increasing sales.
Here are some examples of things that live chat can do better than phone calls or email support:
- Identifying the customer’s needs: Live chats allow you to ask questions about what your customers need and why they’re looking for it. You can gather information about who your customers are, how they use your products or services, what their pain points are, how much money they want to spend etc., which allows you to serve them in the future better
- Closing the sale: This one goes without saying! The ability to gather information from potential buyers makes closing more likely – meaning less effort on both ends!
Simply said, live chats also allow you to close sales more easily because you can answer just about any question your customers may have and gather information about their needs. You can also offer a discount or promotion code if appropriate for the situation.
3. How live chat helps in customer retention
Live chat is a great way to ensure customers are happy with their experience. Customers who have a good experience with your company are more likely to return than those who don’t. Providing excellent customer service is incredibly important for businesses looking to retain customers and drive repeat business.
Customers unsatisfied with their experience will go elsewhere, which can be difficult for businesses struggling with retention rates or those looking to grow their customer base.
Customer service chat software can help ensure that your customers get high-quality service every time they interact with you, whether through email, phone or social media platforms such as Facebook Messenger or WhatsApp.
There can be an increase in retention rate and repeat business by providing excellent service to all your customers. However, if you go live chat with your customers, you provide them with even better customer service.
Moreover, a live chat support solution is a highly effective way to boost your customer service levels. It allows you to engage with customers in real time, helping them resolve their issues quickly and efficiently. This means that you can handle more queries at once, reducing the time spent on each query.
More of the things it makes easy
One more thing is that chat support is a great way to increase customer engagement. When customers are chatting with your brand, they’re likely to spend more time on your website, which means increased time on the page – and that can lead to higher conversion rates (and, thus, more sales).
As well as a tool for more engagement, chat support is a great way to reduce the number of emails you receive from customers. While customer support via email can be helpful, it’s often very slow and inefficient because it requires more work from both parties involved.
It allows your customer service team to address issues faster while also increasing the number of people who can access support through one-on-one conversations with them instead of waiting in line for an email response.
Simply put, it’s great for conversions and convenience
Live chat services are a great way to help drive conversions and improve customer service. Here are some of how businesses can use it:
- Chat support is a great way to offer customer service. This can be especially helpful for new customers or those who have questions about your product or service.
- Customers are more likely to return to a website with chat support, making it an effective way to increase conversions and sales with little effort required from you.
- Chat support also reduces refunds, returns, and other negative experiences that could hurt business outcomes like revenue growth and more satisfied customers (which improves customer satisfaction).
However, many live chat software solutions feel like cookie-cutter products. And you can’t blame them as most consumers need to realise the value a live chat software can bring to their business.
With Greechat, you’ll never have to worry about that. You’re getting our top-of-the-line solution with many features and capabilities no live chat software has.
Explore what Greechat offers and see how our live chat software can benefit your business. Talk with us today.