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  • How A Chat Support Agent Can Bring Value To Your Work

    Image by Jason Goodman from Unsplash

    Every business knows the importance of customer service, but not every company has a chat support team to handle the needs of their customers. Chat support agents can help you increase sales, improve engagement with current customers, and encourage referrals through personalised conversations. 

    If your business is in need of a chat support team or you’re just looking for ways to make improvements to your current one, read on to find out how our chat support teams can help you achieve success in your business!

    Increase product sales

    For companies that sell a product or service, customer service is a critical piece of the sales process. It’s not enough to just have a great product – you need to make sure your customers know about it and are able to buy it easily. If you can’t answer their questions, they may go somewhere else where they feel more confident about getting what they want.

    Live chat support can help you increase revenue by making it easier for customers to do business with you. The live chat agent can also answer questions, provide detailed information on products and services, show proof of concept if necessary (for example, by giving them a link to a video or product page), and complete purchases through helpful channels (if needed). 

    They can also upsell existing customers on related products or services that might improve the experience of using your product, cross-sell complementary products or services that go well together (like offering insurance alongside car rentals), and generate new leads from existing customers via follow-up chats sent from within your platform.

    Improve customer engagement

    There are a number of ways a chat support agent can improve customer engagement. A live chat service can:

    • provide customers with a way to get help when they need it;
    • give customers the option to ask questions and receive answers immediately rather than wait for emails or phone calls (this can be especially helpful if you have long response times or if your product is difficult to purchase online or in person); and
    • address customer concerns about anything from product information all the way down to technical support and refunds.

    Reduce cart abandonment

    Are you ready to reduce cart abandonment? If so, we’ve got some tips for you.

    Cart abandonment occurs when customers add an item to their shopping cart but fail to complete the purchase. This is bad news for e-commerce businesses because it means they’re losing potential sales. In order to avoid losing those sales, it’s important that you take steps toward reducing your rates of cart abandonment as soon as possible.

    There are different ways that you can approach this situation.

    • Implementing a chat support team with the appropriate software can be one way of encouraging customers who have abandoned their carts to return and complete their purchases. Your agents will be able to make recommendations about which products would best suit the needs of these individuals, which will hopefully encourage them enough so that they’ll complete their orders at last!
    • In addition, you can also try implementing a non-intrusive chat follow-up campaign. This is a great way of reminding customers that they left something in their carts and encouraging them to return and complete their purchases. You can use this strategy on its own or in tandem with other live chat support strategies, such as recommending related products by sending related links.

    Encourage customer referrals

    When a customer has a good experience with your company, they’re more likely to refer their friends and family. This is referred to as referral marketing, and it can be an extremely effective way to grow your business.

    So how can you get more referrals? One of the best ways is by hiring chat agents who are friendly and helpful. The best part is that it doesn’t cost a fortune as onboarding a team is much cheaper than funding an in-house system and upskilling your existing personnel. 

    By opting for this approach, you can rely on experts who are well-versed in customer service, have them improve customer satisfaction rates, and then wait for happy website visitors to talk about or refer your business to their loved ones.

    Having a chat support team is a great way to increase your revenue and improve your customer service.

    If you’re struggling to increase your revenue, a chat support team is a great way to make up for lost ground.

    Live chat engagement has increased customer satisfaction and business growth when it’s implemented, as people are more likely to buy when they are engaged in a conversation with an agent. Chat agents can also reduce cart abandonment rates, which means more sales for you! They can even improve customer engagement and encourage referrals by providing the best possible level of service. 

    The last thing anyone wants is for their business chat service team to be less than stellar since it will reflect badly on your company culture overall. With that said, live chat agents don’t just provide excellent customer service; the software also uses analytics to learn from customer interactions so that you can better serve them next time around.

    Live chat support is a valuable asset for any business, and it’s especially important for e-commerce companies. Ultimately, with chat support agents, you can boost sales by helping customers with their questions and concerns. And that’s just the beginning! Think about improvements in customer engagement, reductions in cart abandonment rates, and more referrals from your happy customers.