• Industry Insights
  • Things You Need To Do Before Launching A Chatting Page

    Chatting is one of the best ways to help your customers get the information they need. It can also be a great way to increase your customer loyalty, as well as gain regular visitors and repeat buyers. 

    However, sometimes people don’t know how to go about setting up their own chatting system, that’s where live chat services come in to make it easier for you to get started with your very own chatting page. But first, here are some things you need to do before launching a live chatting page:

    Check your website’s speed

    You may think that your website speed is not that relevant to having a successful chatting page, but it actually is. The reason why you should check your website’s speed is that people often don’t have time to wait. If it takes too long for users to load up the page, they will simply leave and go somewhere else. If this happens regularly, then you will lose out on potential customers (and revenue).

    To check the speed of your website, all you need to do is use online tools to get an idea of how long it takes for your website to load up and how many resources are used when doing so. If you find that there are problems with loading times, then you need to consider fixing them before launching your livechat system.

    Check if your website is responsive

    Aside from speed, it is important that your website be responsive. What this means is that mobile users will be able to access the site easily and enjoy a smooth browsing experience. If your site isn’t responsive, you might lose traffic from potential customers who can’t view the content on their phones or tablets.

    Visitors come to your site from all different types of devices, and if your website isn’t responsive, you’re going to lose them. This is because a visitor who can’t view your site to the fullest has two options – either find a device that works with your site or leave your site and go to a competitor. 

    We don’t want either of these to happen, which is why ensuring that your site is responsive is crucial before implementing live chatting software. Make sure the website adjusts itself depending on what device it’s being viewed from (smartphone vs computer screen).

    Create a consistent branding experience

    Consistent branding is important for your website and business. Consistent branding helps your customers get a positive experience with your site, which will help them remember you. Your consistent branding also helps you stand out from the competition.

    Consistency makes it easier for people to find what they’re looking for on your page and gives them an idea of what to expect from you in the future.

    Customise your chat’s colour scheme and include your logo to ensure that it looks like part of your site. You can also decide on the position of the box anywhere on screen – although we recommend putting it in the bottom-right corner so users don’t accidentally close or ignore them.

    Make sure you’re ready for implementation

    Before implementing a chatting page, you need to make sure you’re ready for the change. This means making sure your site is responsive and that you’ve answered all of your customers’ common questions. If you’re not ready for a change like this, you could lose visitors who aren’t able to use your site as much as they’d like. 

    If you follow these steps before implementing a chatting page you’ll be able to launch your page more smoothly and get the most out of your website. Your visitors will be more engaged with your brand, which leads to higher conversion rates.

    Benefits of live chat

    When you’re selling an online product and a visitor has questions that they can’t find the answers to on your website, they may leave without converting into a lead or purchase. We’ve found that chat increases the average order value. Customers are more likely to return to websites that provide effortless and easy transactions.

    When you can answer questions quickly and efficiently, you build trust with your customers. This makes them more likely to buy from you again in the future.

    Live chat is also a great way to generate new leads and nurture them into sales. With our services, you can get feedback from your visitors about what they want to see on your website and what questions they have about products or services. 

    You can use this information to create more engaging content for your site and drive more traffic there. By creating a dialogue with customers via live chat, you’re also building relationships that will lead to repeat business over time.

    We hope we’ve given you some good tips on how to prepare for your own chatting page.