• Industry Insights
  • Livechat System | Greechat

    If you’re an enterprising individual who’s keen on fostering better customer relations, then a livechat system is definitely an asset you should be considering. Not only can this modernise the way you interact with your website guests, but the best livechat system for your business needs can increase your product and service sales substantially. 

    For that reason, it’s incredibly important for you to choose the most suitable option. However, with the number of providers you can find scrolling through the web, making a final decision can be nothing short of difficult. As opposed to spending hours on end looking for live chat online offers, perhaps you should try out one of our fully managed offers at Greechat. 

    No longer will you be stuck searching for ‘live chat free’ or other similar terms, only to be disappointed with catch-all approaches and standard functionality. With the business chat service we offer, you can get a solution that’s tailored to your specific objectives and preferences as an administrative body. 

    Learn more about what we at Greechat have to offer and see what will work for your enterprise!

    What should I look for in a live chat system?

    There’s no doubt that finding the right livechat system is the first step to establishing a stronger connection with your customer base. For you to understand what kind of chatting system would best integrate with your business, it’s crucial that you take note of its compatibility with your industry type, whether or not it includes an external team, and of course, the setup’s overall sustainability. 

    Compatibility with your industry type

    Every industry has its own unique requirements when it comes to implementing live chat on website pages. We at Greechat understand this, and that’s why we’ve gathered specialists from a wide range of fields to provide assistance – specifically those who are experts in the medical, real estate, education, automotive, and legal sectors. However, if there are questions we’re not able to answer, we’ll be sure to consult with you and add this input to our database. 

    Whether or not it includes an external team

    Hiring and training a live chat agent can be difficult. It would take a lot of time, effort, and resources for them to understand the fundamentals of customer support. As such, we at Greechat pride ourselves on including a dedicated team of professionals with our livechat system. On average, each account has eight agents, two QAs, one supervisor, and one account manager. 

    The setup’s overall sustainability

    First impressions don’t always last. Some live chat web site setups would work smoothly during the initial phase but would have issues down the line or even become outdated and obsolete. At Greechat, you can count on ongoing optimisation with both our team and software. This way, you won’t have to worry about costly updates as your business can continually remain competitive within the ever-changing market space. 

    Don’t hesitate to reach out to one of our friendly representatives if you want a livechat system that covers all these points of interest. On top of having these advantages ready for your business, our live chat software also has a number of features you can leverage for deeper bonds with your customers. 

    Join us today at Greechat and level up your enterprise even further!

    What is a good starter live chat system for small businesses?

    It doesn’t matter if you’re a small, up-and-coming business or a large business that’s been around for years now. So long as you have a minimum of 2,000 website visitors per month, we at Greechat are an excellent option if you want to install a live chat for support purposes.

    There are a number of reasons why our livechat system is great for small and large businesses alike. This includes our consistent 24/7 coverage, ROI within just one month, and quick set-up procedures. 

    • Consistent 24/7 coverage. Support is available whenever your customers need it. However, if you’re apprehensive about having our live chat support system running all day, we can also arrange a special schedule that considers your off-peak hours.
    • ROI within just one month. We’re confident with our offers, so much so that your first month of partnering with us will be contract-free. With this, you can have peace of mind knowing you’ll be able to receive statistics after just around thirty days. 
    • Quick set-up procedures. You won’t have to temporarily shut down your website for weeks with us. After just a two-minute live chat software code implementation and one week of team training, you can start engaging your customers.

    Now that you know more about our livechat system, you can reach out to us when you’re ready and be one step closer to reaching your sales goals! 

    Is it worth getting a live chat app for my website?

    If you don’t have a customer service strategy in place, or maybe you’re using alternative methods (such as emails, phone calls, or chatbots), then having a live chat app or live chat widget can be beneficial and worth getting. 

    First, our Greechat option allows for instant communication between your customers and your business as a whole. This can be a huge time saver as opposed to methods like email or phone support, which often involve waiting for a response. 

    Another advantage is that our live customer support chat provides conversation records. This can be extremely helpful if there are any misunderstandings that need to be addressed. With email or phone support, it can be difficult to go back and find specific information that was discussed. Plus, you won’t be able to leverage other live chat tools for data analysis.

    Finally, our livechat system can provide a personal touch that chatbots won’t be able to replicate. When a customer interacts with a live agent, they can be guaranteed personalised instructions, advice, and recommendations, which are far better than automated AI replies. 

    So what are you waiting for? Come partner with us at Greechat and have us generate leads in no time!