As a business owner, you know that customer service is vital to the success of your company. You want to make sure that your customers always have an excellent experience when they contact you for help or information, and live chat can be an invaluable tool for doing just that. But before you get started with live chat software or a provider, there are some important things to consider.
Knowing what features to look for and how they can benefit your business can help you make the best decision when it comes to choosing the right live chat solution for your needs. In this article, we’ll discuss the most important factors to look at before you decide to download anything.
What is live chat software?
Live chat software allows you to provide real-time communication with customers through an online chat service. It allows for two-way communication between customers and your employees by delivering automated messages that can be easily modified and monitored from a central server.
There are numerous types of live chat softwares available, each with different features depending on your needs. Some offer basic functionality that allows you to communicate with customers through a simple text-based interface. Some make use of AI and chatbots to provide automated responses and solutions to common customer issues.
Others are more complex and provide additional functionality, such as the ability to help customers order products or schedule appointments through their website. In addition to their different functionality, live chat software can vary in cost and compatibility, depending on the type of service you choose.
What are you looking to get out of live chat?
Before you start looking for a live chat service provider, think about what you want to get out of it. For example, are you looking to use the tool more for customer feedback? Or do you need help with questions from visitors? Or do you want to collect data for marketing efforts?
Do they have integrations? One of the most important things that you should look at when deciding on a live chat service provider is their integrations. A good one will have integrations with other software that your business uses, like CRMs or analytics.
It’s important that before selecting a live chat service, your business has an idea of how they will use the tool. Once you know what you want to get out of the tool, it’s easier to decide on a live chat service that will meet your needs.
When do you need a live chat service provider and not just software?
Live chat software can be a great asset for any business, providing customers with an easy and effective way to communicate with customer service representatives. However, before you install live chat software for your business, there are certain things you should consider.
If you’re looking to download live chat, then we’re here to tell you that there’s more to it than just the software. A piece of software is only as good as the support behind it. You would still have to go through the trouble of installing and testing the software yourself, not to mention the additional tasks and costs of hiring and training a customer support team.
In contrast, a live chat service is all-inclusive; it comes with software and a team of live agents, managers, and more that you can rely on. When you work with Greechat, you don’t have to concern yourself with any of the technical details or support, as we handle all of these things for you.
Greechat is a fully managed service, which means that you don’t have to worry about anything. We have a dedicated account manager who will be working with you throughout your entire campaign. We also have a support team and a customer success team that can help with onboarding, training, and further troubleshooting any issues that arise. If your business needs 24/7 monitoring and support from start-to-finish, then we provide this as standard across all of our products and services.
Why choose Greechat?
If you want to make the most of your online sales, it’s important to select a live chat provider that can offer you what you need at a price you can afford. At Greechat, we are proud advocates for Australian small businesses.
Greechat is an Australian company that provides global customers with a software platform, live agents, and expertise to run a live chat sales channel to help convert every website visit into a sales opportunity.
It takes two minutes to implement our code, a week to onboard our agents, and a month to start showing ROI. At Greechat, we believe that every business should have the opportunity to benefit from the live chat innovations of today. Our mission is to make it easier for businesses of all sizes to succeed online
There’s a lot of information to take in and much more to consider before you choose a live chat service provider. The key takeaway here is that you should not just jump into this decision without doing your research and considering all the options available.
If you want to go with a simple computer program, then there are several options online to choose from, but if you are looking for something more comprehensive, then Greechat offers premium solutions to get you started.
Get in touch with one of our live chat experts today!