• Industry Insights
  • How Live Chat Agents Can Engage Visitors On Your Website

    Your website is the first line of contact with your customers. It must be fast, easy to use and provide the necessary information. Your website reflects your business – it needs to be up-to-date and reflect your brand. Our live chat agents are available 24/7 to provide customer service and answer questions about your products or services. That’s why live chat agents are vital to any website – they help solve problems and answer questions for visitors who can’t find what they want elsewhere.

    Having a live chat agent means customers know they are talking to a natural person. As a result of our proactive engagement with visitors to your site, you can increase your site’s engagement rate. We have developed a fully managed solution to make transacting easier for customers and minimise your business’s workload.

    Live chat agents improve customer support

    Our live chat agents have trained ardently and provided FAQs and chat flows. They can quickly respond to customers and help them find their needs. 

    Our chat agents can also provide proactive assistance for your business. For example, the chat agent can suggest other relevant products if you buy a particular product. You can also start a conversation with a chat agent if you have a specific issue, and they will try to solve the problem for you. 

    Our live chat agents can answer questions about your products or services based on our ever-expanding knowledge base, and for questions, we need answers to, we refer the client directly back to their client service team.

    Live chat is also a great way to collect feedback from your existing customers. A dedicated manager monitors our Live Chat Agents to ensure quality assurance and optimisation. Moreover, all chats are sent to the client for complete visibility and transparency. Not only can these chats serve to build trust between Greechat and our clients. You can use these chat logs to collect feedback, create reports, and make product changes based on customer feedback.

    Drive more leads through live chat

    Our highly skilled agents engage with your website visitors to capture interest in your business. We do more than just answer FAQs. We qualify leads and streamline your eCommerce transactions.

    Instead of being greeted by a static website, visitors will be greeted by an actual human ready to help. Moreover, each of our live chat agents is ready to answer your customer’s questions immediately before they get bored and leave without filling out your contact form.

    Greechat is one of the largest live chat providers, specialising in helping companies increase their customer base and grow sales. Our team of experts has extensive experience in digital marketing, website design, eCommerce development, and content creation. We are passionate about helping companies grow their sales, increase their customer base, and streamline eCommerce. 

    Live chat agents increase customer loyalty

    Live chat agents are a great way to engage your customers and increase their loyalty. Customers are more engaged when they feel like they’re being listened to, which makes them feel valued and appreciated. They also feel like they’ve been taken care of with quick responses, which builds trust in the brand.

    Customers who have had live chat interactions with your company are much more likely to buy from you again; 75% of customers who interacted with a business through live chat said they would recommend it as an option for purchase!

    Live chat agents are also a great way to generate leads. You can use live chat to ask customers questions about their needs and interests, which will help you better understand their pain points, goals and what they want from your business. This information is critical when it comes time to market products or services that will be relevant and helpful.

    Live chat agents will immediately start improving your customer service.

    We aim to provide live support to our customers as promptly as possible. Our live chat program can reduce your staff’s workload and allow them to focus on higher-value tasks. Having that human touch in sales is crucial, especially when offering new products or services. We proactively chat with your site’s visitors and get feedback on what they need from you (and what they don’t). 

    This program helps us deliver better results for all parties involved: you gain more leads from people who were interested in buying something but didn’t know where else they could go for help; we’re able to make sure that each conversation has a positive outcome for both sides; and finally, this allows us an opportunity for follow-up discussions down the road if needed!

    If you decide to partner with us, it only takes two minutes to implement our code & program into your site. Furthermore, our live chat agents only need one week to onboard and train in your business processes. With Greechat, you can see a return on your investment after only one month. 

    A fully managed live chat service with Greechat

    Live chat agents are an easy way to improve the customer experience and can have a powerful impact on your business. Live chat is one of the most effective marketing tools available today because it allows you to target your audience directly in real time. With live chat agents, you can get customer feedback quickly while they are still on site and make changes accordingly.

    The sole purpose of Greechat is to help businesses increase sales by proactively engaging visitors through live chat. We provide companies with the expertise, software, and agents to engage their visitors effectively.

    Partner with Greechat today!