• Industry Insights
  • Customer Support For SMEs: Why Get Websites With Live Chat Support

    There’s a common misconception that small businesses can’t benefit from an online customer support service, but that couldn’t be further from the truth. In fact, many SMEs use an online chat web site feature as part of their strategy to help their customers. All websites chat should follow suit! 

    Here are six reasons why you should get websites with live chat support:

    It helps you understand customers better.

    Website chat solutions allow you to ask questions in real time, which means you can ask customers what they are looking for and why they are looking for it. You can understand how they think and what they value.

    Perhaps most importantly, live chat gives you a way to understand what kind of service your customers expect to get from you. If a customer is confused or frustrated by the product or experience, it’s important that they reach out to someone who can help them find their answers quickly.

    You can prioritise your tasks and timeline.

    With websites with live chat support, you can prioritise your tasks and timeline. You will be able to focus on the most important tasks first. You can delegate tasks to other people who are more qualified in certain areas of business.

    You can use the time saved from not having to deal with customers over the phone or email for other things that are more productive for your growing business. 

    It helps you know the products/services that are most in demand. 

    A live website chat support feature can help you figure out which products and services are most in demand. You can track the number of clicks on each product and the number of questions and inquiries about each one. This will give you an idea of what your customers want from you or what needs improvement. 

    For example, if a certain product is getting a lot of clicks but doesn’t have any questions or inquiries about it, then it may be time for a new ad campaign that focuses on this particular item. If another product has few clicks but lots of questions/inquiries, then maybe it could use an update or some kind of promotion to make it more attractive to your customers.

    You can track customer engagement on your website/app/blog.

    You can track customer engagement on your website/app/blog. You can see how many customers visit your website, which pages they visit, what products or services they are interested in, and when they leave your site. This is especially useful if you have a pop-up chat box enabled on the page but don’t want to bother customers with endless inquiries while they browse through the site. 

    Suppose there is an issue with the product or service you offer, and a customer wants to discuss it further instead of calling them back later or sending them an email after the enquiry form has been submitted. In that case, it makes sense for businesses across all verticals to have live chat support as part of their customer acquisition strategy and after-sales services.

    You can increase your sales.

    If you want to increase your sales, customer retention, and customer satisfaction, then a website with live chat is just the thing for you. It will give your customers a great experience while they’re on your website, which in turn will help with customer loyalty.

    This can be particularly helpful if your business has a lot of repeat customers or loyal followers who come back frequently.

    It enables you to provide accurate answers to customers’ queries. 

    Live chat is a great way to answer customers’ queries accurately. You can use it to help your customers with their problems or answer any questions they may have about the products and services you provide them with.

    It helps you keep up with the competition. 

    Live chat software is a great way to stay on top of what your competitors are doing. You can see the questions customers are asking them, and you can also see what those customers are saying about your competitors. This helps you identify areas where you might be losing sales and gives you an idea of how to improve your product or service offerings.

    Live chat support will help you do more for less.

    Live chat support can help you do more for less, which is especially important if you’re a small business. Here are some ways it can help:

    • Increase sales. Live chat will make your website more user-friendly and increase conversion rates, which means more leads and sales.
    • Get more leads. You’ll be able to attract new customers by offering them something they don’t get anywhere else – personalised support on the web! This will show potential clients that your business cares about them as individuals rather than just numbers on a spreadsheet sheet. 

    In conclusion, it is clear that live chat support is a great way to improve your customer service and make your customers feel more valued. It also helps you do more for less by giving you tools to understand your customers better and prioritise tasks and timelines accordingly. 

    At Greechat, our fully managed live chat service simplifies the process of getting more sales with just a simple hello.