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  • How to Boost Conversion Rates With Custom Live Chat for Your Brand

    You’re running a business, and you want to take it to the next level. That’s great news! But how do you actually get there? One of the best ways is by building an online brand that can connect with its customers in a personal way. This means that building a website isn’t enough. You also need to make sure people are actually coming to your site and interacting with it.

    But how do you make sure that your site is actually engaging with people? One way is by using live chat on your website. Live chat softwares allow you to speak directly with visitors in real time, making it easier for them to get their questions answered and feel heard by someone at your company.

    Tips for using custom live chat to increase brand conversion rates

    Make it easy to find:

    Ensure that your live chat is easily accessible from every page of your website. This makes it easy for customers to get in touch with you and receive timely assistance.

    Be consistent:

    Make sure that you maintain a consistent experience for each customer so that they never feel switched out.

    Be helpful:

    Your live chat team should be trained to solve problems and offer helpful advice. Avoid answering simple questions with a click or tap, as this can come across as impersonal.

    Be consistent:

    Keep your branding consistent across all platforms. This includes your live chat messages, name, and photos.

    An overview of our businesses

    Greechat is a leading provider of live chat services, software, and live chat agents for e-commerce websites. We offer a number of different solutions for your business, including live chat software and support for lead generation.

    We provide software that integrates directly into your website, plus an extensive network of virtual agents that are available 24/7 to help you with any questions or concerns your customers might have while they are browsing on your website.

    We are a fully managed service, which means you don’t have to worry about any software maintenance or technical issues. We take care of everything so that you can focus on growing your business.

    Custom live chat for e-commerce

    Live chat is a great way to boost conversion rates and increase sales. Live chat increases customer satisfaction, retention, and loyalty.

    Customers are increasingly using the live chat during their shopping experience instead of email or the phone. Live chat is an important part of your website and can increase conversions, average order values, and sales.

    So how do you make your brand stand out from the crowd?

    By adding a custom live chat to your website. We’ve got you covered with a customizable and branded live chat experience that gets results. You can customize live chat colours, designs, and themes depending on your brand’s look, feel, and message.

    Support for lead generation

    Live chat is a great way to support your lead-generation efforts. Greechat agents are trained to provide skilled and helpful responses that build rapport with your customers and provide a positive browsing experience. Customers are more likely to return to websites that provide effortless and easy transactions.

    By answering questions about your products or services, live chat can help people who have just become aware of you make the decision to buy from you instead of going somewhere else for their purchase. This kind of service will also increase customer satisfaction, which can be reflected in their word-of-mouth recommendations for future purchases or referrals.

    24/7 availability

    It’s no secret that live chat is one of the best ways to increase sales, but many brands still struggle to make it work. One of the biggest reasons for this is that they don’t have enough staff to handle all of the customers who reach out. 

    Even if you have a huge team, it can be difficult to keep them working effectively and efficiently across multiple channels at once.

    Greechat solves this problem by leveraging the 24/7 availability of our network of live agents for all of your customers—and their questions! When people log into our platform, they see a live agent and can instantly get help with any issue, no matter how big or small.

    Greechat agents provide the support needed to drive more leads to your business

    In a competitive market, the customer support your business provides is one of the most important factors in driving more leads. A chat agent can answer any questions customers have and solve problems quickly, improving their experience and increasing conversion rates—a chat agent is there to make sure every lead becomes a customer.

    Greechat can provide you with a proactive channel to communicate with potential customers in real time. If a visitor is browsing your site and has questions about products or services, they can ask these questions directly through this channel instead of calling or emailing you. This way, they get an immediate response from an agent that will hopefully turn them into a buyer.

    Our agents are trained professionals who use customer-friendly language to ensure that every customer gets fast and efficient service so that no sales opportunity goes wasted.

    If you’re looking for a solution that will help you grow your business, Greechat is here to help. With our custom live chat, we’ll work with you to create an experience that meets the unique needs of your brand.