In today’s competitive business environment, it’s essential for companies to stand out in order to be successful. One way to do this is by customising the live chat feature on your website to create a memorable and meaningful customer experience. With the right customization, you can make your brand stand out from the competition and provide customers with an enjoyable and personalised interaction.
Live chat is the new standard in customer service. Customers are increasingly looking for a way to interact with businesses online, and live chat is an excellent way to do that. But it’s not enough just to have a chat box on your site — you also want that experience to reflect your brand. With Greechat, we can help make sure that happens!
Whether it’s through the use of custom images, graphics, or text, customising your live chat can be a powerful tool to gain a competitive edge. In this article, we’ll discuss how you can customise your live chat to make your brand stand out and create an unforgettable customer experience.
What is live chat?
Live chat is a feature that allows customers to chat with customer service representatives while they are visiting your website. With live chat, customers can quickly get answers to their questions and easily find the information they need. Live chat is a great tool to use for increasing sales and improving customer satisfaction.
Customers who use live chat are more likely to make a purchase than those who don’t. Customers also prefer using custom live chat because it’s easy, fast, and convenient. Live chat provides customers with a personalised and interactive experience. Customers can type out their questions and get instant responses from customer service representatives.
With live chat, you can easily answer customer questions and solve their problems quickly. Live chat can also help you reduce the amount of time your customers spend on hold. Visitors who use live chat are also likely to spend more time on your site than those who don’t use live chat.
Benefits of customising live chat
There are many benefits to customising live chat. When you customise live chat, you are able to increase customer satisfaction, improve customer loyalty, and increase sales. Customers who have a personalised experience with your brand are more likely to become return customers and refer their friends.
There are many ways you can customise live chat to make your brand stand out and create a memorable and meaningful customer experience. Providing customers with a personalised experience can help you develop relationships and maintain customer satisfaction.
You can customise live chat for web and mobile by creating attractive themes and backgrounds, adding emojis, and using custom images and graphics. Using a personalised theme can help you set your business apart from competitors and make your live chat stand out.
Enhance your website features
The first thing that you can customise is the chat colour scheme. This is done by choosing a colour from our library and applying it to the customizer tool on our website. You can also upload your own image for use if you have one already made or prefer not to use ours. We recommend using a logo or branding for this, but it’s up to you!
The second customizable option is the positioning of the chat window itself. You can position it anywhere on your site, whether on the left, right, or even in the corner.
Feel free to experiment with different placements and see what works best for you. Just keep the customers in mind, make sure they can find it quickly and that they don’t have to scroll down or up too much.
Provide a good customer experience to complement your brand
When it comes to customer engagement, live chat is a great way to connect with customers and build a relationship with them. However, you want your live chat experience to complement your brand. Here are several ways you can improve the experience for your customers
Customers want to know they are being heard. They want to feel like they are part of the brand from start to finish. Customers want their questions answered quickly and efficiently and will be more likely to return if their experience is positive.
Customers want the ability to ask questions. There’s nothing worse than being put on hold while someone else gets patched through or having no way of contacting someone who can help you right away when there’s an issue with your order or payment details (which leads us to…).
Your customers might have additional questions about products, services or shipping times (or anything else) that aren’t covered in the existing FAQs. That’s why it is important to compile and update a knowledge base — a repository of information for the live agents to use — like we do here at Greechat.
What is Greechat?
Greechat is an Aussie-based company that delivers the software, agents, and expertise needed to provide companies with a 24/7 live chat program that helps drive more sales by proactively engaging website visitors.
It takes two minutes to implement our code, a week to onboard our agents, and a month to start showing ROI. Our services can deliver more sales in less time than traditional methods such as email or phone follow-up due to their immediacy for online shoppers.
Live chat is a great way to engage customers on your site – but you want to make sure it’s a good customer experience that complements your brand.
So if you’re ready to experience for yourself how Greechat can help your site improve your sales and increase customer satisfaction, reach out to us today.