• Industry Insights
  • Customer Service | Greechat

    It can be difficult for customers to find the information they need on your business website. Customers want to find answers quickly, but navigating through a maze of content is frustrating. If you want to deliver better customer service, consider having a live chat for your website. With a 24/7 live chat, your customers can get the answers they need, which might just lead them to buy from you. 

    Trust Greechat with your website’s live chatting system; we’re here to help you provide a great customer service experience to help you boost visitor-to-sale conversions and, ultimately, sales. We know how important it is to listen to your customers’ concerns and find the ideal solution for them. With that, providing you with a live chat solution that’s tailored to your business needs is what we do best. 

    A live business chat service can be a great tool for customer service, but it’s important to know how to use it to benefit your business before implementing one. Below, we’ve answered common questions related to live chat software to provide you with some insights. 

    What is the importance of customer service for businesses?

    Excellent customer service helps businesses ensure that their customers are satisfied with the products or services that they have provided. Good customer service can also help build customer loyalty, leading to repeat business. Additionally, you can generate positive word-of-mouth marketing for your business when your customers are satisfied with the quality of service you provide them with. 

    Live chat can help deliver good customer support; it can help your brand create a more personal connection with your customers, helping them feel more valued. Because live chat can help resolve issues more quickly and efficiently than other customer service channels, such as phone or email, your customers can get an immediate response to their query and receive help from a live chat agent in real-time. 

    With a Greechat livechat system, a proactive team of live chat agents, QAs, a supervisor, and an account manager will be dedicated to your account. Our live chat teams are highly trained to answer general and specific questions from your customers, troubleshoot problems upon their request, and provide accurate information about your products or services to help convert your site visitors into potential customers. 

    How will an online chat support benefit my business?

    There are many benefits to adding an online chat support option to your business.

    Customers can contact you easily

    A live chat service provides a convenient way for customers to get in touch with you. They can simply log into your website’s chat and ask questions or request assistance. This can be a great way to reduce the number of phone calls you receive and provide a more personal level of customer service.

    Faster problem resolution

    Another benefit of online chat support is that it can help you resolve problems more quickly. Customers can get their questions answered immediately without waiting on hold or for a callback. This can save you a lot of time and frustration and help keep your customers happy.

    Establish customer rapport 

    An online customer service chat can be a great way to build rapport with your customers. By providing them with quick, helpful service, you can create a relationship based on trust. This can lead to repeat business and referrals, helping you stand out from your competition.

    To help build a more personal interaction and rapport between you and your customers, we offer a fully managed live chat service handled by real people, not bots. With specialist teams with backgrounds in various industries, including automotive, medical, real estate, education, and legal sectors, you can trust that our teams are knowledgeable and experienced when handling customer queries.

    Should there be any questions we are unable to answer, we will make sure to consult your internal team before contacting your customer again for a follow-up on their query. To ensure that our agents remain informed of the latest updates, we will add the new information we collect from you to our knowledge base.

    Are 24-hour customer service chats expensive?

    The cost of your 24-hour live chat service depends on a number of factors, including your provider’s pricing strategy and the specific services being offered. Some 24-hour customer support chats can be more expensive than email or phone support because they require someone to be available at all times to provide assistance. 

    But when choosing a live chat solution provider or package, it’s important to consider what you’re getting for your money – not just the raw cost of the service. Because the value for money represents the quality of the product or service in relation to its price – in other words, you get what you pay for – you can ensure that you’re not compromising the quality of customer support you deliver. 

    Rather than just providing you with live chat software and agents, Greechat can help you sell more. We make sure that all elements of your live chat system work seamlessly together by tightly integrating your live chat operations into our proprietary systems. That’s how we’ve helped countless businesses boost their sales exponentially with live chat. 

    Additionally, our expertise in digital marketing allows us to analyse the data from every conversation your business has with its customers. Our team and live chat software will then be fine-tuned so that they improve progressively according to the demands of your business.

    Get a shot at having the best live chat feature for your business website with Greechat! Contact us today to get started.