How To Use Live Online Chat To Boost Conversions
Growing your business is hard; It’s time-consuming, frustrating, and often ineffective. You may have a website online but need more resources or know-how to leverage your online presence. Live online chats are great for customer service and even better for sales.
Here at Greechat, we work with your business to deliver more sales and deeper customer insights through our software and services. Our live chat agents are specifically trained to offer product recommendations and build brand awareness resulting in increased visibility and sales. They handle all the technical side, so you don’t have to – freeing up your time to work on more important things.
Live online chat is one of the most effective tools for growing your business. It allows you to connect with customers and turn them into loyal brand advocates, which can help drive sales. Plus, our live chat software enables you to provide personalised service and answer questions quickly – which helps build trust in your brand.
Chat is not a one-way street. With your sales team’s help, it can engage with potential buyers proactively and gather information about what they want or need. You can set up automated messages at specific points in the purchase funnel, like offering an exclusive deal when people reach a particular stage in their research process.
You can also use live online chat for proactive interactions. For example, suppose someone has been on your website for more than 10 minutes without interacting with any content. In that case, you could send them an email with suggestions based on their browsing history and other data points that may be relevant to the conversation.
Proactive chat helps you build a relationship with customers, so they feel like they know who’s behind the company – you’re not just taking orders from another faceless brand; instead, you’re connecting face-to-face (or screen-to-screen).
When something goes wrong, or there’s a problem with their order (which is bound to happen), they’ll feel more comfortable reaching out to you directly because they know who’s behind those interactions. Instead of just being anonymous voices on the other end of an automated phone line or email address buried somewhere deep within your website where no one will find it!
The key to having a successful chatbot strategy is to know when to use it and when not to. For example, suppose you’re selling something time-sensitive, or steps in the sales process need to be automated (like a person signing off on their order).
In that case, there may be better solutions than live online chat for what you’re trying to accomplish. But if you’re dealing with an issue that can be solved by pointing people in the right direction through automation, give it a shot!
A livechat system is a fantastic tool for your business. It allows you to connect with customers already on your website and convert them into paying customers. You can also use live chat to build relationships with your clients and find out what they want from your business.
Here’s how it works:
When customers visit one of your product pages or landing pages, they will see a small window at the bottom of their screen asking if they would like to speak with an online representative about purchasing the product. If the customer clicks ‘yes’, they will be connected with an agent who can help them make their purchase decision more accessible than ever!
Online live chat is beneficial when building a more intimate relationship with your customers.
- Customers can feel more comfortable asking questions because they don’t have to worry about being judged or told ‘no’.
- They also don’t have to wait for a reply – which can be especially important if they’re on a tight schedule.
- They won’t have to wait for an email response, which will make them feel more at ease since they won’t stay in their inbox.
It also helps you build up your relationship with customers. You can get a better idea of what they’re looking for and how they want it delivered – which will help you create even better content in the future.
Live online chat is an increasingly popular feature for websites that sell products and services. It allows customers to get answers quickly without having to wait on hold or call customer service. Live online chat can help you improve customer experience by providing immediate responses and feedback, which ultimately leads to higher conversion rates.
We provide proactive versus reactive solutions to maximise your engagement rates without adding to your internal resources. With approximately an hour of setup and 30 minutes of maintenance per month, your business sees an ROI after one month.
Boost your online conversion with Greechat
The use of livechat services can have a tremendous impact on your business and the customer experience. With Greechat, you can directly target your audience in real time, making it one of the most effective marketing tools of the current era. Customers can quickly provide feedback with live chat agents while they remain on your site, and you can make the necessary changes before they leave.
By proactively engaging visitors through a live chat web site, Greechat helps businesses increase sales. With our help, companies can effectively engage their visitors through our expertise, software, and agents.
Greechat is the perfect partner for you! Talk with us today.