• Industry Insights
  • Live Chat Web Site | Greechat

    Live Chat Web Site

    Wondering if your business will benefit from a live chat web site feature? You might be surprised to learn that this is one of the most underrated technologies in today’s digital world. In fact, many companies are missing out on potential customers because they don’t offer live web chats on their websites.

    Greechat provides live chat services for a variety of companies, from small businesses to large corporations in different industries. Our team is ready to help you set up your live chat web site feature and connect with customers in real time.

    Are there different types of website chat applications?

    Yes, there are different types of chat programs for website available. The most popular type is a live chat website feature, which allows customers to chat directly with a customer service representative or live agent in real time. There are also chatbots, which are automated chat programs that can answer common questions. 

    The problem with chatbots is that they cannot comprehend every individual scenario that customers may encounter, so they don’t always provide accurate contextual answers, especially when they vary from the scope of FAQs. Because of this, customers can quickly lose patience with them.

    That’s why we don’t use chatbots to provide chat for your website at Greechat. We understand the importance of individualised and flexible service when it comes to addressing a customer’s needs. Our live chat services don’t simply consist of live chat agents and software but it’s a fully managed live chat sales channel to ensure that your customers receive the best possible experience.

    How do chat support services benefit eCommerce websites?

    When it comes to eCommerce customer service, there are many ways you can go about it.

    You could spend time and effort hiring many people to answer phones and emails. You could also focus on automating your support process so that customers get an email from you as soon as they submit a ticket. There’s also the option of manually replying to each email in your overflowing inbox – or you could use a live chat web site service!

    There are many benefits to incorporating chat in live support services into an eCommerce website. 

    Perhaps the most obvious benefit is that it provides a way for customers to get immediate assistance with any questions or concerns they may have. This can help increase customer satisfaction and loyalty, as well as reduce shopping cart abandonment.

    Another benefit is that it can help increase sales. Studies have shown that customers prefer companies who offer live chat for support to those who don’t. This is likely due to the fact that chat support provides a personal touch that can make potential customers feel more comfortable about buying from a particular website.

    Finally, a live chat web site feature can also help generate leads. By providing a way for visitors to chat with a representative in real time, eCommerce websites can collect contact information, like email addresses, that can be used for marketing purposes.

    What should I consider when choosing a live chat service provider?

    When looking for the best live chat for your business, it’s important to consider that not every chat function on websites is created equal. Some are highly automated, while others require real people to be involved at all times. Some don’t have 24/7 coverage, while others do. And some don’t even offer ‘live’ support at all.

    So how do you know if a service is right for you? Here are some things to consider when choosing a live chat service provider:

    Are they a full-service provider or just a chat tool provider?

    Some providers simply offer live chat software that can be integrated into your website. These make use of chatbots that provide automated answers to customers’ commonly asked questions. Meanwhile, there are also providers that offer comprehensive service, from live chat agents to quality assurance specialists.

    At Greechat, we believe that installing the necessary software and hiring live chat agents isn’t enough to maintain an efficient live chat web site sales channel. Our operation involves a proprietary chatting system to ensure that everything works efficiently and that we can deliver on our objective of increasing sales.

    What kind of coverage do they offer (24/7, weekends only, etc.)?

    One of the best things about online products and services is their availability. It gives the customers the chance to browse through products and services at night and even on the weekends. This is the reason why around-the-clock livechat services are ideal.

    Our goal at Greechat is to respond as quickly as possible to consumer enquiries. Our live chat agents are available 24/7 to service your customers through a real-time live chat web site feature and provide them with a personalised experience that will help them feel more connected to your brand. This allows the business to capitalise on online shoppers’ tendencies to shop outside of typical working hours.

    How do they train and monitor their agents?

    It’s crucial that a live chat agent is well-informed about the business’s products and services to provide satisfactory answers and improve the customer experience.

    At Greechat, we make sure our agents have careful training before we begin live chat operations and have access to resources like frequently asked questions and chat scripts. If we don’t know the answer, we’ll refer back to you (the client) for the right answer. 

    To guarantee that our agents always have access to the most up-to-date information, we save newly discovered solutions in a knowledge base. A dedicated manager is assigned to keep an eye on all chats to make sure the agents are following protocol. From the interactions made through the live chat web site service, you can even receive a copy of the conversations for your perusal. Overall, website chat can be highly beneficial for eCommerce websites. They can help increase sales, leads, and customer satisfaction while also providing a way to offer immediate assistance to visitors. Find out for yourself how Greechat can benefit your website, and contact us today.