3 Reasons Why Your Website Needs Live Chat Providers Right Now
Is your online store in need of live chat providers?
Spending hours every day trying to figure out how to get more visitors to your site is exhausting. You may not be getting people to buy, so your sales and conversions go down with the numbers in your business account.
What your business needs are a live chat platform without the hassles and limitations of DIY platforms, so you can spend more time growing your business and less time worrying about your website visitors. A live chat service will facilitate it for you through talented agents, who are on standby and ready to help transform customer questions into customer sales.
Here are three big reasons why live chat providers can help your business find a stronger footing with your target market.
1. You need a real-time customer support system.
If you want your online store to be successful, it’s important to give your customers the benefits of live chat by offering the possible experience throughout their entire visit. This means that you should provide them with prompt and helpful customer support whenever they need it. But how can you make sure that you’re always available for your customers – and that you’re being helpful when they need it?
Live chat providers make it easy for customers to reach out to your business at any time because they can respond quickly and efficiently. Using live chat also gives you the opportunity to resolve issues without having to wait for a customer to reply back – which is important if the problem could potentially keep them from making a purchase. If the customer is in the middle of filling out an order, for example, then they might lose interest if they have to wait too long for a reply.
There’s more than just efficiency at stake here, too.
Transcripts from live chat providers are a great tool that can help you improve your business in many ways. By seeing which questions come up over and over again, you can better adapt your marketing strategy to hammer down the details of your products or services. This, in turn, will help improve the chances of a website visitor funnelling towards a sale or a conversion.
2. You need a proactive approach to customer service.
For customers asking for help, it can be frustrating to get passed around to different departments and have to explain the problem multiple times. The right attitude and approach can make all the difference in getting a problem solved quickly and with great customer service – and whether or not they convert into a sale or an abandoned cart.
This is why it’s important that your live chat providers are ready to jump in with the answers your customers need, whether they’re about product details, shipping information, or anything else. Customers prefer a business that anticipates their needs and will go out of its way to help them out. It’s up to your customer service team to deliver that service to your customers.
It’s important to let customers know where they can go for assistance before they have a problem – by providing a phone number, email address, or chat box on your site, you’re giving customers the option for instant help. This saves them time and effort and makes you appear as though you care about making their experience with your company a positive one.
It’s also an opportunity for your brand to be proactive about providing support rather than just reacting when customers reach out. Customers will appreciate the initiative when you take charge so that customers aren’t left lost and confused.
3. You need an experienced team working behind the scenes 24/7.
Most online shoppers who experience issues with certain products or services will not make a purchase. That is why it is crucial to have an experienced team of live chat providers working behind the scenes 24/7, 365 days a year, to assist your clients in making their decisions easier and faster.
Live chat providers can ask specific questions and qualify your leads faster and more accurately. After the chat concludes, they can redirect the client to the right person or department to get the process started. The use of live chat for support can also help you increase sales. For instance, live chat agents can help customers who have questions about two similar products or services or that are indecisive about different sizes and costs of a product.
They can even offer advice to the consumers and create an honest up-sell in the process by merely directing clients to the best option and providing the necessary information they need to make their decisions. With a clearer picture of which product has the best value or ideal, customers will most often go with what has been recommended by the live chat agent.
New heights of success with live chat
If you want to take your business to the next level, you can’t just rely on your website’s design, product offerings, and marketing strategies. You have to be able to provide excellent service in order to retain customers and keep them coming back. The biggest selling point of your business might not be what you sell but how you treat your customers.
But that doesn’t mean you can’t wow your customers with a great deal of personalisation as well. With the rise of mobile shopping, it’s even more crucial for online stores to have a user-friendly interface. Through live chat providers, customers can find quick answers to both simple and complex questions from your site.
Between high-quality design and rich knowledgebase, you’ll find that customers are far more likely to engage with your brand – and stay engaged with it – than they would otherwise.
At Greechat, we help businesses maximise their traffic by chasing unengaged visitors and turning them into leads.