If you’re running a business without any live chat software, then you’re missing out on a huge chunk of the market and not even know it.
The internet has made it possible for companies to reach out to more customers than ever before, which can be both a blessing and a curse. The good news is that there are more people to sell to, but the bad news is that there are more people to compete against too.
If you want your business to stand out online, then you need to attract new visitors and keep them engaged with your brand. One way of doing this is with live chat software. This allows you to build customer relationships and encourage repeat purchases by offering real-time support from live chat providers who are available 24/7.
Here are four reasons why you need quality live chat software for your website.
1. Live chat is a great way to build trust with your visitors
Live chat software can help build trust by showing that you care about your visitors and are willing to invest in providing great customer service. This will encourage them to stay on your site longer, which means more time spent on your site means higher conversion rates.
Live chat gives customers all three of these things: trust because they know that someone is working hard to help them solve their problem; comfort because they no longer have to type their questions into an email form, which can be scary for people who are already feeling frustrated; and a sense of safety because it’s all happening right there in front of them.
If a visitor is asking a question about your product or service, the first thing that you want to be sure of is that they’re getting the help they need. The next thing you want them to feel is trust — the trust that you have the answer to their problem, and that you’re invested in helping them get what they need. Finally, you want them to feel comfort — trust and comfort that their information is safe with you and that they can enjoy using your website or app.
2. Live chat provides a personalised experience for each visitor
It’s been said that 40% of your website traffic is going to happen outside the hours during which you’re physically present. That means that if your shop is open from 10-6, then for at least 20 hours a day, you’re not there to meet your customers’ needs. A live chat agent can be.
When your customers visit your site, their experience will dictate whether they choose to transact with you based on information that you can’t see or ask them about. Greechat can provide a service team that will keep customers coming back throughout the day through live chat software. By providing this level of service, visitors will feel more valued, which can lead to higher conversion rates for your business.
3. Live chat can help reduce cart abandonment rates
Cart abandonment can be a huge problem for businesses. Cart abandonment is when a customer adds items to their basket but then abandons their order before completing payment because they couldn’t find what they needed or needed help with something else. That’s why many online retailers are turning to live chat.
Live chat allows customers to ask questions or request help as they’re shopping on your site. When customers need assistance, live chat provides a quick way for them to find answers and complete their purchases.
Live chat software is one of the best ways to reduce cart abandonment rates. When shoppers can interact with a live person when they have questions about your products or the checkout process, they’re more likely to complete their order and become satisfied customers.
4. Live chat can nurture engagements and conversions
Your website is the hub of your digital marketing strategy, but it can be difficult to understand exactly how customers are interacting with it. You might have Google Analytics or other analytics tools installed on your site, but they can only tell so much about what your audience is doing on your site and why they’re doing it.
Live chat is crucial for building trust with customers and increasing sales as it allows them to speak to a real person. It’s not just about answering their questions, though; live chat software services are also a great way of offering a personalised experience and making your customers feel valued.
Level up to new heights of success with Greechat
The best way to serve your customers is to know what they’re looking for, and where they’re looking for it. This is why quality live chat software like ours is so important. When you have the right tools to equip your staff with the information they need, you can deliver the kind of service that will win over new customers and keep them coming back.
With Greechat’s help, you can instantly connect your customers with a live agent the moment they land on your site, improving conversion rates and moving your customers through your content faster. All aspects of your engagement strategy are also taken care of, from live chat software to dedicated online sales specialists that proactively engage your website visitors, providing them with a human connection.
The result: through the benefits of live chat, you’ll increase conversion rates while spending less time managing your online presence and will see an increase in revenue and growth within your business.
Greechat’s live chat software and services give you the power to provide an optimal customer experience that will set your business apart from the competition. It’s truly an essential part of any online sales strategy.
Sign on for a service plan with Greechat today!