Zendesk Live Chat Software Review
Live chat software is the key to a successful customer service strategy. The problem is it’s hard to find live chat software that is affordable and simple. Luckily for you, Zendesk is a live chat software that can be used for anything from customer service to sales and beyond.
Zendesk is a good live chat software because it is easy to use and it has a lot of features that can be very helpful for businesses. It can help businesses keep track of customer conversations, as well as help them resolve any issues that may come up.
They also have a translator tool that will automatically convert queries into their own languages so they can continue communicating with you even if they don’t speak the same language as your company’s employees.
Additionally, this software offers a free trial so businesses can try it out before deciding if it is the right fit for them. You see, the bottom line of every business is boosting one’s online sales revenue and getting customers through your content, and while Zendesk does have all these amazing benefits that we listed above, it’s missing a few key features that make live chat a true asset to your business.
What’s missing from Zendesk?
The best live chat software is the one that comes with a team of dedicated agents reporting to and monitored by a management layer to ensure quality assurance and optimise every day. This will turn your live chat software option into an effective tool to drive sales, improve customer service and boost your sales leads.
If you don’t have dedicated sales agents to monitor your live chat, the obvious answer is to hire more people to handle all those incoming requests, but that takes time and effort that could be better spent on other aspects of your business. It also costs money. Unfortunately, it also doesn’t always come with a guarantee of high-quality customer service.
With so many sales agents that could be working for your online chat web site system, each working individually, it’s difficult to ensure that quality support is given to every single visitor.
How can we solve this problem?
A much easier way to improve customer service is to make use of online customer service software such as Greechat, which enables companies to outsource their customer service inquiries in an intelligent manner. This frees up staff members on your end for more important tasks while also providing a fast way for people around the world to query you about products and services.
A company like Greechat makes it easy for businesses of all sizes to create a solid strategy for handling customer service inquiries without having to spend too much money or time on it. With the right information systems in place, you won’t have to worry about customer care.
Our solution addresses the problem by assigning at least eight dedicated sales agents to your website who work together under a management layer providing daily optimisation and transcript reviews.
Additionally, although live chat software packages can integrate with a variety of applications, systems and services, most reporting provided by the vendor is not really helpful for making informed decisions about how to improve your live chat strategy.
We provide hard data that your business can use to make better decisions based on the information you gain from regular live chat software reporting.
Your Greechat live chat agents are trained and monitored independently without any additional drain on your internal resources, such as your employees or your budget. Our live chat agents are a fully independent team that is trained, monitored, and overseen by our small in-house team. We take care of all the hiring, training, monitoring, and oversight.
What does this mean for you? It means that you don’t need to hire any new employees or invest in any additional software or hardware. All you have to do is sign up for a free trial account with us, and we’ll take care of everything else. Our team will never become an unnecessary burden on your business expenses since we’re completely remote and run independently from your own staff members.
When it comes to online customer service, you shouldn’t have to spend more than you need to—that’s why an affordable livechat system like ours exists in the first place!
Should I switch to Greechat, then?
Whether or not you should work with Greechat is entirely up to you. Take a look at your business model to form an educated opinion as you figure out if the support that our company provides is what you need.
Greechat’s livechat for business software is the complete solution that ensures a return on your investment. With our platform, you can convert visitors into sales, increase revenue, and boost your bottom line. Our broad range of features allows for customised solutions that fit any business model, so you can offer a wide range of services or products to your customers.
If you choose us, you can easily take advantage of our chat’s features like appointment scheduling, live chat with multiple agents, knowledge base search and more. The software is designed to minimise time spent on administration so that you have more time to focus on growing your business.