All too often, you miss out on leads or sales because your website doesn’t offer live chat for website. You have customers with questions, but you can’t handle them all at once. Customers who need help to find your products or make reservations struggle to get through, while those in a hurry give up. Not only does this make your business look out of step with marketplace best practices, but it also turns off potential customers.
Think about it: how many sales do you lose–every day!–because potential customers switch to another website when they can’t find a way to ask about a product they’re interested in?
There are numerous ways to increase revenue on your website, but increasing the number of visitors is only one part of the equation. Live chat for website is a simple and smart solution: it puts real, helpful human beings on the other side of your website that can help customers quickly and efficiently. Through live chat, you can devote more time to helping customers and less to customer service trying to find the right answers/information.
Here are three ways you can use Greechat’s live chat services to increase revenue.
Drive More Traffic To Your Website
While there are many tactics for getting attention in the digital age, customer support does not stop working. Taking a proactive approach to support will help you develop a reputation for being a dependable brand.
With customer service that’s fast, friendly and efficient—and especially when it comes as part of a suite of business tools like Greechat’s live chat software—customers are more likely to leave your site feeling satisfied with their experience, and they’re more likely to come back again.
Excellent customer service through live chat for website can also be used as a marketing tool in its own right. When clients know they can count on your brand for quick support, they’re more likely to feel confident about leaving positive reviews about your organization. If those reviews or recommendations include links back to your website or company page, this will lend visibility to your brand and give you better rankings on search engines.
Create A Better Experience For Visitors
Online browsing is great for convenience, but it isn’t the most engaging experience. A live chat tool can improve your conversion rates by engaging your customers and guiding them through your website.
Most people have had positive experiences with live chat while shopping online—it’s simply a matter of letting those customers know that your business offers it, and making the service readily available when they need it. If you strategically schedule live chat hours with a dedicated team of agents who know what they’re doing and how to guide visitors through your site, you can set yourself up for success without driving away potential customers with aggressive or overbearing sales tactics.
To this end, Greechat’s agents are trained to help customers complete purchases quickly and efficiently, or to suggest products they might be interested in if they are on another page. And as our agents monitor your site 24/7 (if it’s part of your service plan), they can provide immediate assistance when customers need it most, whether they need it at midnight or in the middle of the night.
Improve Conversions Through Live Chat
A lot of people think that live chat for website is just an additional customer service tool, and in doing so are missing out on a huge opportunity to improve their bottom line. The benefit of live chat isn’t just to provide better customer service; it’s to gain insight into what’s working for your business and what isn’t.
The truth is, a lot of businesses are doing a pretty good job of providing information on their websites. What they often don’t do is address their customers’ interests before they reach the sales conversion point – the moment when they decide they know enough about the product to complete a subscription, purchase, or sign-up. For many people, this means searching for a different product or service elsewhere online – leaving your site behind for good.
To better understand how to entice your customers, you need to be able to talk to them and ask them the granular details – for example, what are they looking for, or how can your product help?
It’s a simple idea, but it can be difficult to find the time and manpower to dedicate to live chat for website or phone support, and it can be expensive for your customers to wait on hold. That’s where we at Greechat come in.
With Greechat’s live chat services, you’re opening up the floodgates for more sales and better brand recognition. Not only that, you can monitor chat activity in real-time and respond to any issues right away. Greechat can also provide analysis reports that show how many more calls or leads you’ve received over your normal business hours as part of our services for live chat for website.
More sales with Greechat live chat
As a small business owner, you know your product and service better than anyone. You’ve put in the time and effort to build your business, and you want to see it succeed.
Live chat software gives you the ability to provide instant support with a simple smartphone or tablet app from anywhere at any time. With this kind of flexibility, you can handle every issue immediately whenever it arises, no matter how many customers are online at once.
Greechat can help with live chat services and a lot more. Our team has years of experience offering support and training to businesses like yours.
If you’re interested in learning more about how Greechat can help improve your conversions through live chat, contact us today.