Outsource Live Chat
As someone who’s been looking for ways to boost their business growth, you should definitely take the time to improve your bond with your website visitors and outsource live chat operator services. With this kind of virtual interaction, not only can you potentially drive up your enterprise sales, but you can also better position your goods or services in the e-commerce market as well.
However, even if having live chat agents brings about a number of advantages, some administrative teams have yet to implement this type of customer support since choosing the right option can be quite daunting and time-consuming. Fortunately, you can conclude your search for the best live chat as we at Greechat have various offers that are catered to your specific business requirements.
Here, we’re unlike the other live chat outsourcing companies out there, as we’ll go above and beyond to provide you with the functionality you actually need. Gone are the days when you’d have to make do with 24/7 live chat services with features that don’t meet your expectations. Don’t settle for less; join us at Greechat and forget all about generic customer service solutions!
How does live chat support outsourcing work?
If you want to outsource live chat, you first have to understand the process behind it. Not to worry, it’s simple, and it all starts when you sign up with a live chat outsourcing company like Greechat.
With us, you can reach out to find a live chatting system that works for you, and then an agreement can be made. After that, we’ll prepare a team of experts who already know all the fundamentals of customer service chat support. This way, you won’t have to hire live chat agents and train them individually; you can simply send us information about your brand, and we’ll instruct our team accordingly.
An average account at Greechat has eight agents, two QAs, one supervisor, and one account manager. They’re available 24/7, which means that no one from your administrative body has to stay up late or get up early to answer questions. However, if you outsource live chat to us but aren’t keen on having 24/7 chat support, then we can also arrange a schedule that considers your off-peak office hours.
What’s more, we at Greechat pride ourselves on having advanced technology on top of our hardworking team. After just around one month, you’ll be able to leverage our software for digestible analytics about how well your live chat is doing and what questions customers ask most frequently. The best part is that our offer is compatible with other CRMs and tools like Google Analytics or InfusionSoft.
If you’re keen on having an online chat web site feature, feel free to navigate our intuitive platform today. Rest assured that your first month of partnering with us will be contract-free, so you can comfortably view your return on investment (ROI).
Why should businesses consider outsourcing live chat support?
As mentioned, live chat for support purposes is a great way for businesses to connect with their customers, but it can be expensive and difficult to manage in-house. That’s why most management and administrative bodies would opt to outsource live chat instead.
Rather than hiring new employees or training your existing ones on how to provide quality customer service, you can simply have us at Greechat provide you with a fully managed option (an outsourced team and state-of-the-art software). Plus, you wouldn’t have to spend a fortune on traditional setups for email or phone-based approaches.
Additionally, live chat support outsourcing also allows you to focus on running your business while still interacting with your beloved customer base, which is difficult for many small and large companies when they’re trying to grow at the same time.
With our business chat service, you can essentially keep your customers engaged and coming back for more of your products or services. Know that happy customers are just as important as satisfied employees.
When you outsource live chat and people have a great time on your website, they’ll most likely come back, purchase more of your goods or use your services, and of course, tell their loved ones about what you’ve been offering.
How do I choose the right live chat outsourcing company for my business?
Choosing the right website chat service for your business can be summed up in three points: the longevity of the system, work sector compatibility, and customisability.
- Longevity of the system. You may have an easy time outsourcing a team from certain companies with live chat support, but not all of them have practices or systems that last. As opposed to outsourcing live chat from a service that could become obsolete in the next few months, why not have peace of mind with our ongoing optimisation at Greechat?
- Work sector compatibility. Varying work sectors have different business requirements, and the truth is that managed live chat services that are general in nature just won’t cut it. That’s why at Greechat, we have industry specialists who know a great deal about the real estate, automotive, education, medical, and legal disciplines.
- Customisability. Lastly, you’d want to outsource live chat services from a company that can be tailored to match your brand. Aside from being able to configure and guide the team working for you, we at Greechat can also tweak online aspects such as your chatbox’s theme and positioning.
Now that you know what to look out for when choosing from the thousands of outsourcing live chat companies, don’t hesitate to contact us at Greechat for options that match all the points mentioned.
Join us today to outsource live chat and implement our code in just two short minutes!